Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.50 - $16.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Job Description
Applebee's Grill + Bar - Bernalillo is part of a leading chain of casual dining restaurants known for offering a welcoming neighborhood atmosphere combined with a menu featuring American classics and innovative dishes. Located in Bernalillo, NM, this restaurant serves a diverse clientele looking for great food, friendly service, and a vibrant dining experience. Applebee's has built its reputation on community focus, creating a place where guests feel at home whether they are dining casually or celebrating special occasions. The company emphasizes teamwork, hospitality, and delivering consistent, quality guest experiences in every visit.
The role of Host/Hostess at Applebee's Grill + Bar - Bernalillo is pivotal as you become the first point of contact for guests upon their arrival. Whether you are working full time or part time, your primary responsibility will be to set the tone for the diners' overall experience by greeting guests with a warm and professional demeanor. Your duties include answering phones promptly, taking reservations accurately, and managing the seating arrangement to balance server availability with guest flow. The position requires an eye for detail and a strong sense of community, as well as a positive, can-do attitude that shines through interactions with guests and fellow team members.
As a Host/Hostess, you will play an essential role in creating a seamless dining experience by ensuring guests are welcomed, seated efficiently, and acknowledged appropriately throughout their visit. Being organized will help you manage reservations and waitlists effectively, supporting the restaurant's operational flow during busy dining periods. Collaboration is also key, as you will assist team members when needed and uphold the company’s standards and procedures. This role is highly customer-focused and demands excellent communication skills, patience, and grace under pressure to handle competing demands smoothly.
This position invites applicants who take pride in delivering exceptional guest experiences and who thrive in a dynamic, fast-paced environment. By joining the Applebee's team in Bernalillo, NM, you will be part of a dedicated crew that values hospitality, community engagement, and professional growth within the restaurant industry. If you are enthusiastic about creating memorable dining experiences and enjoy working in a supportive team setting, this Host/Hostess opportunity is an excellent fit.
The role of Host/Hostess at Applebee's Grill + Bar - Bernalillo is pivotal as you become the first point of contact for guests upon their arrival. Whether you are working full time or part time, your primary responsibility will be to set the tone for the diners' overall experience by greeting guests with a warm and professional demeanor. Your duties include answering phones promptly, taking reservations accurately, and managing the seating arrangement to balance server availability with guest flow. The position requires an eye for detail and a strong sense of community, as well as a positive, can-do attitude that shines through interactions with guests and fellow team members.
As a Host/Hostess, you will play an essential role in creating a seamless dining experience by ensuring guests are welcomed, seated efficiently, and acknowledged appropriately throughout their visit. Being organized will help you manage reservations and waitlists effectively, supporting the restaurant's operational flow during busy dining periods. Collaboration is also key, as you will assist team members when needed and uphold the company’s standards and procedures. This role is highly customer-focused and demands excellent communication skills, patience, and grace under pressure to handle competing demands smoothly.
This position invites applicants who take pride in delivering exceptional guest experiences and who thrive in a dynamic, fast-paced environment. By joining the Applebee's team in Bernalillo, NM, you will be part of a dedicated crew that values hospitality, community engagement, and professional growth within the restaurant industry. If you are enthusiastic about creating memorable dining experiences and enjoy working in a supportive team setting, this Host/Hostess opportunity is an excellent fit.
Job Requirements
- High school diploma or equivalent
- previous experience in a customer service role preferred
- availability to work flexible hours including evenings, weekends, and holidays
- strong communication skills
- ability to stand for extended periods
- positive attitude and professional appearance
Job Qualifications
- Excellent communication and interpersonal skills
- ability to manage multiple tasks efficiently
- patience and grace under pressure
- friendly and professional demeanor
- ability to work full time or part time
- previous experience in customer service preferred
- knowledge of reservation management systems beneficial
- teamwork and collaboration skills
Job Duties
- Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
- escort the guests to their table
- communicate guest concerns to the manager, as appropriate
- manages competing demands with patience and grace
- ensures the guests are acknowledged when leaving the establishment
- answers the telephone within two rings and using proper telephone etiquette
- accepts and organizes reservations, and prioritizes reservations to accommodate guests
- manages the wait list
- prepares seating assignments prior to service
- helps fellow team members when appropriate
- upholds the company's processes and procedures
- organizes, stocks, and cleans the front area
- completes any beginning or closing shift duties
Job Criteria
Experience
No experience required
Job Location
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