Hostess (Host)

Deer Park, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

team environment

Training opportunities

career advancement

Job Description

Tookie's Burgers is a well-known burger restaurant located in Kemah, TX, recognized for its commitment to delivering delicious food and exceptional customer service. The establishment prides itself on creating a welcoming atmosphere where guests feel valued and enjoy a memorable dining experience. Whether you visit for a quick lunch, a family dinner, or a casual meal with friends, Tookie's Burgers combines quality ingredients with a friendly environment to cater to all patrons' needs. The company values a team-oriented approach, emphasizing the importance of community, teamwork, and attention to detail to maintain its high standards. With a reputation rooted in great burgers and excellent service, Tookie's Burgers is dedicated to fostering a workplace that supports growth and job satisfaction for all employees.

The Host/Hostess role at Tookie's Burgers serves as the first point of contact for guests and is crucial in setting the tone for their dining experience. This position offers flexibility, with opportunities for both full-time and part-time employment, accommodating various schedules. The host or hostess is responsible for greeting guests warmly and professionally, managing reservations, answering phones, and coordinating seating arrangements based on server availability. This role requires excellent organizational skills, a positive attitude, and the ability to handle multiple priorities with patience and grace. Beyond simply seating guests, the Host/Hostess also plays an important role in maintaining the cleanliness and organization of the front area, supporting team members, and ensuring that all business procedures and policies are followed. Overall, the Host/Hostess at Tookie's Burgers is essential to creating an inviting environment that encourages guests to return time and again.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to communicate clearly and professionally
Positive attitude and strong interpersonal skills
Ability to handle multiple tasks simultaneously
Willingness to work flexible hours including weekends
Ability to stand for extended periods
Basic organizational skills

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Strong communication and interpersonal skills
Ability to multitask and manage competing demands effectively
Professional telephone etiquette
Friendly and welcoming demeanor
Team player with a positive attitude

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager, as appropriate
Manage competing demands with patience and grace
Ensure the guests are acknowledged when leaving the establishment
Answer the telephone within two rings and using proper telephone etiquette
Accept and organize reservations, and prioritize reservations to accommodate guests
Manage the wait list
Prepare seating assignments prior to service
Help fellow team members when appropriate
Uphold the company's processes and procedures
Organize, stock, and clean the front area
Complete any beginning or closing shift duties