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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.75 - $15.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading company in the gaming and entertainment industry, renowned for its dynamic and fast-paced environment where enthusiasm and customer satisfaction are at the forefront. With a diverse team of professionals dedicated to creating fun and memorable experiences for customers, PENN Entertainment stands out as a progressive employer invested in the career growth and well-being of its employees. The company offers competitive salaries that reflect an individual's knowledge, skills, and experience, coupled with a comprehensive Total Rewards package. This package includes wellness programs aimed at supporting the financial, physical, and mental health of team members. Extensive benefits... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high volume operation preferred
- Read, write, speak and understand English
- Excellent customer service and communication skills
- Available to work required schedule including nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items, bend, stoop and twist while carrying restaurant stock
- Able to reach across tables
- Able to stand and walk for up to four hours
- Able to use hand motions when cleaning and wiping menus and tables
- Must tolerate industry standard cleaning chemicals
- Able to tolerate noise and bright lights
- Able to work at a fast pace in crowded and noisy environments
- Must maintain neat, well-groomed professional appearance
- Must maintain good posture and poise throughout the shift
- Physically able to push, pull, carry and lift up to 25 lbs
- Able to perform various physical activities such as bending, twisting, stooping, stacking, crouching, kneeling and balancing in different work areas including confined spaces
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high volume operation preferred
- Excellent customer service and communication skills
- Ability to read, write, speak and understand English
- Ability to work a flexible schedule including nights, weekends, holidays and overtime
- Maintaining professional appearance standards as prescribed by company policy
- Physically mobile with the ability to respond to visual and oral cues
- Strong interpersonal skills to attend to guest needs efficiently
Job Duties
- Providing fast, friendly, professional and responsive customer service to restaurant guests and staff
- Greeting and welcoming each guest entering the restaurant
- Seating guests according to specified rotation requirements
- Maintaining proper seating and reservation documentation
- Monitoring restaurant for table availability
- Keeping designated work area clean and organized
- Assisting wait staff and bus persons with duties such as refilling water glasses and helping pre-bus and bus tables
- Completing all assigned closing duties at the end of shift
- Promoting current casino events and programs, providing guests directions to casino areas
- Thanking customers, inviting them back, wishing them luck, and facilitating ease of re-entry into play
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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