Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
equal opportunity employment
Job Description
HRI Hospitality is a distinguished hotel ownership and management company renowned for revitalizing historic properties and spearheading new developments that embody the vibrancy of urban communities. With a legacy rooted in restoring hotels to their former grandeur and advancing innovative new builds, HRI Hospitality has cultivated a dynamic portfolio of brands located in exciting and sought-after destinations. The company is dedicated to providing exceptional guest experiences through warm welcomes and unparalleled service, making it a premier choice for individuals seeking to develop and grow their careers within the hospitality industry. Team members at HRI Hospitality are valued for their passion, professionalism, and commitment to creating memorable stays for all guests. The company fosters a supportive and inclusive working environment that encourages growth and rewards dedication.
The role of Host/Hostess within HRI Hospitality is integral to the guest experience, situated in the Food & Beverage department. This position emphasizes the importance of being the first point of contact for guests, setting the tone for their visit by providing a welcoming and friendly atmosphere. The Host/Hostess is responsible for managing reservations, waitlists, and seating arrangements to ensure smooth flow and efficiency in service delivery. Key responsibilities include greeting and escorting guests, managing phone inquiries, assisting with menu and order requests, and maintaining the organization and cleanliness of the host station and entrance area. Candidates should be comfortable multitasking and managing a fast-paced environment while exhibiting excellent communication and organizational skills. This role reports to the Restaurant Supervisor, Restaurant Manager, and Food & Beverage Manager.
HRI Hospitality seeks individuals who bring professionalism, a pleasant demeanor, and a strong work ethic to the position. Preferred qualifications include prior experience in restaurant or hospitality settings and strong customer service skills. A high school diploma or equivalent is preferred, and knowledge of reservation and POS systems is advantageous. The job requires standing and walking for extended periods, which reflects the dynamic nature of the role. Working as a Host/Hostess offers an exciting opportunity for those passionate about hospitality and customer interaction to join a respected company with a commitment to equal employment opportunities and a culture of excellence. HRI Hospitality’s focus on community and legacy makes it an inspiring place to build a long-term career in the hospitality sector.
The role of Host/Hostess within HRI Hospitality is integral to the guest experience, situated in the Food & Beverage department. This position emphasizes the importance of being the first point of contact for guests, setting the tone for their visit by providing a welcoming and friendly atmosphere. The Host/Hostess is responsible for managing reservations, waitlists, and seating arrangements to ensure smooth flow and efficiency in service delivery. Key responsibilities include greeting and escorting guests, managing phone inquiries, assisting with menu and order requests, and maintaining the organization and cleanliness of the host station and entrance area. Candidates should be comfortable multitasking and managing a fast-paced environment while exhibiting excellent communication and organizational skills. This role reports to the Restaurant Supervisor, Restaurant Manager, and Food & Beverage Manager.
HRI Hospitality seeks individuals who bring professionalism, a pleasant demeanor, and a strong work ethic to the position. Preferred qualifications include prior experience in restaurant or hospitality settings and strong customer service skills. A high school diploma or equivalent is preferred, and knowledge of reservation and POS systems is advantageous. The job requires standing and walking for extended periods, which reflects the dynamic nature of the role. Working as a Host/Hostess offers an exciting opportunity for those passionate about hospitality and customer interaction to join a respected company with a commitment to equal employment opportunities and a culture of excellence. HRI Hospitality’s focus on community and legacy makes it an inspiring place to build a long-term career in the hospitality sector.
Job Requirements
- High school diploma or equivalent preferred
- previous restaurant or hospitality experience preferred
- customer service experience strongly preferred
- excellent customer service and communication skills
- ability to multitask and remain calm in a fast-paced environment
- strong organizational and guest-flow management abilities
- professional appearance and friendly demeanor
- basic knowledge of reservation systems and POS platforms preferred
- ability to stand and walk for extended periods
Job Qualifications
- High school diploma or equivalent preferred
- previous restaurant or hospitality experience preferred
- customer service experience strongly preferred
- excellent customer service and communication skills
- ability to multitask and remain calm in a fast-paced environment
- strong organizational and guest-flow management abilities
- professional appearance and friendly demeanor
- basic knowledge of reservation systems and POS platforms preferred
- ability to stand and walk for extended periods
Job Duties
- Greet guests warmly and create a positive first impression
- manage reservations, waitlists, and seating charts to maximize service flow
- escort guests to tables and communicate server sections effectively
- answer phones, take messages, and provide basic restaurant information
- maintain cleanliness and organization of the host stand and entrance area
- assist with menus, to-go orders, and guest requests as needed
- monitor dining room activity and communicate with servers and management
- follow company policies, safety standards, and service procedures
- perform additional duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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