Perkins logo

Host(ess)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $13.00 - $15.00
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Work Schedule

Flexible
Day Shifts
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Benefits

401(k)
Dental Insurance
Employee Discounts
flexible schedule
Health Insurance
Opportunity for advancement
Paid Time Off
Training & development
Tuition Assistance
Vision Insurance

Job Description

Perkins American Food Co. is a well-established restaurant chain that has been a favorite in the dining industry since its founding in 1958. Operating across 277 restaurants in 32 states and two Canadian provinces, Perkins includes 81 company-owned outlets and 196 franchised units, combining a diverse menu of breakfast, lunch, dinner, and bakery offerings, with a commitment to quality and customer satisfaction. Known for its homestyle food made with fresh ingredients and a versatile menu that spans classic comfort dishes and innovative new items, Perkins has built a solid and respected reputation within the market. The brand famously balances tradition with adaptation, continuously updating their menu while maintaining some beloved dishes that have stood the test of time for over 30 years. The atmosphere of Perkins’ recently remodeled restaurants is designed to optimize both efficiency and the guest's overall experience, reinforcing its position as a dining favorite.

As a Host(ess) at Perkins, you will play an essential role in sustaining the company’s commitment to 100% guest satisfaction. This position entails providing friendly, efficient, and welcoming service to guests, ensuring a seamless dining experience from greeting to seating. You will uphold Perkins’ standards by adhering strictly to company policies, procedures, and performance expectations. The role is responsible for managing various critical functions such as greeting guests, handling seating arrangements and waitlists, and processing guest checks accurately. This also includes the important responsibility of managing cash handling procedures correctly and maintaining the reception and adjoining areas in a clean and orderly condition.

Additionally, Hosts assist the restaurant team by supporting pantry maintenance and pre-rush organization and help servers and bus persons in maintaining service standards. Effective communication with management and colleagues is necessary to address service deficiencies, safety concerns, and equipment issues promptly, helping ensure a safe and enjoyable environment for both guests and staff. This role also requires knowledge of the menu and bakery products to effectively engage in suggestive selling and sampling programs, enhancing the guests’ dining experience.

Perkins offers an inviting work atmosphere that promotes career growth and development through a defined career advancement pathway. Employment here includes a competitive pay range between $13.00 to $15.00 per hour, and part-time and full-time options with flexible scheduling to accommodate employees' needs. Beyond monetary compensation, Perkins invests heavily in their workforce, providing extensive health insurance plans covering medical, dental, and vision care, as well as a retirement 401(k) plan with company matching. Employees benefit from generous paid time off, tuition assistance programs including partnerships with DeVry University, and various employee discounts. The company encourages a high standard of professionalism, cleanliness, and personal hygiene, cultivating an environment where employees can thrive under guided training programs and comprehensive development initiatives.

In joining Perkins, you become part of a team dedicated to maintaining the company’s legacy of excellence and commitment to delivering personalized service and high-quality homestyle food. This is an excellent opportunity for individuals looking to grow their career in the hospitality and restaurant industry, with a company that values its employees and customers alike. Perkins is an equal opportunity employer, committed to a diverse and inclusive workplace, promoting fairness and respect across all levels. If you are passionate about guest service, dependable, and eager to contribute to a successful team, Perkins is the right place for you to start or advance your career.

Job Requirements

  • High school diploma or equivalent
  • must have high level of mobility/flexibility
  • must be able to work irregular hours under heavy stress/pressure during peak times
  • must possess a high level of coordination
  • must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
  • must be able to fit through an opening 30 inches wide
  • requires frequent reaching, bending, pushing and pulling
  • exposure to heat, steam, smoke, cold and odors
  • requires continual standing and walking

Job Qualifications

  • Basic skills such as sanitation, safety, and customer service taught through in-house training
  • trustworthy
  • can be relied upon to deal with payment of guest checks and operate cash register
  • must be able to communicate clearly

Job Duties

  • Reports to work well groomed, in proper and clean uniform and practices good personal hygiene
  • uses greeting, seating, and waiting list procedures
  • accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks
  • maintains cleanliness standards and stocks for the reception area and restrooms
  • accurately processes all guest checks with no cash overages or shortages
  • anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction
  • provides assistance to pantry maintenance and pre-rush organization
  • provides assistance to all servers and bus persons in order to execute Perkins service standards
  • utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability
  • ensures that the cash register and cash register area are stocked with all needed items
  • communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
  • monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness
  • has sufficient knowledge of menu to execute suggestive selling techniques with all guests
  • maintains cleanliness of bakery cases and restocks
  • has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests
  • bags/boxes any products according to standards

Job Criteria

Experience

Entry Level (1-2 years)


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