Host/Busser

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs

Job Description

Hilton at the Ballpark is an upscale hotel located in the vibrant heart of downtown St. Louis, offering luxury accommodations and unparalleled convenience for travelers and locals alike. Situated just steps away from Busch Stadium, this property stands as a beacon of hospitality excellence and provides guests with spacious, modern rooms equipped with all the amenities expected from a leading hotel brand. The property features a state-of-the-art fitness center, stylish dining options, and easy access to some of the top attractions the city has to offer, making it a preferred choice for business and leisure travelers. Hilton at the Ballpark is more than just a place to stay — it's a hub where exceptional service and guest satisfaction form the core of its mission. As part of the Hilton portfolio, this hotel maintains the brand's commitment to high standards, innovation, and community engagement, ensuring both guests and employees enjoy an extraordinary experience.

The role being offered is ideal for passionate and energetic individuals eager to grow within the hospitality industry. Employees at Hilton at the Ballpark are empowered to impact guest experiences positively and are valued as part of a team that thrives on collaboration and professionalism. The dynamic atmosphere of the hotel encourages career development and skill enhancement through hands-on experience in a fast-paced, guest-focused environment. This opportunity provides exposure to a wide range of hospitality functions and the possibility to work alongside industry professionals who are leaders in their field. The hotel embraces a culture of excellence, teamwork, and innovation, making it a perfect workplace for those who want to make a difference and are dedicated to delivering outstanding service. Candidates will find a welcoming culture and the chance to contribute to memorable guest stays while advancing their career paths. Hilton at the Ballpark invites motivated individuals to join their family and be part of a premier hotel experience in one of St. Louis's most exciting neighborhoods.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Excellent communication skills
  • Ability to multitask and handle stressful situations
  • Flexible schedule including nights and weekends
  • Must be at least 18 years old
  • Ability to stand for extended periods

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality is preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, team-oriented environment
  • Basic computer proficiency
  • Flexibility to work various shifts including nights, weekends, and holidays
  • Positive attitude and a passion for excellent guest service

Job Duties

  • Greet and assist guests with high-quality customer service
  • Manage guest check-in and check-out efficiently
  • Coordinate with housekeeping and maintenance to ensure room readiness
  • Respond promptly to guest inquiries and resolve complaints
  • Assist in maintaining cleanliness and organization of the front desk area
  • Promote hotel services and local attractions to guests
  • Adhere strictly to all Hilton brand standards and policies

Job Criteria

Experience

Mid Level (3-7 years)


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