Host - The Lake House

Bend, OR, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $12.75 - $17.75

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Job Description

Sunriver Resort is a premier destination resort located in Oregon, renowned for its exceptional hospitality and commitment to creating memorable experiences for guests from around the world. Recognized as one of the Top 100 Companies to work for in Oregon, Sunriver Resort prides itself on its welcoming culture, high standards of service, and an engaging work environment that fosters both personal and professional growth. The resort features a collection of exquisite accommodations, recreational activities, and dining experiences that highlight the natural beauty and charm of the Sunriver area.

Within the resort, The Lake House in Caldera Springs stands out as a distinguished dining venue offering guests a warm and inviting atmosphere with a scenic setting. It is here that Sunriver Resort is looking to add a dedicated Host/Hostess to their team. This role is pivotal to the guest experience, serving as the first point of contact for visitors entering the restaurant. The Host/Hostess sets the tone for the entire dining experience by creating a welcoming atmosphere with a bright smile and an approachable, professional demeanor. They play a key role in managing guest inquiries, coordinating reservations, and responding to service demands to ensure that every guest feels valued and attended to.

The position requires someone who reflects the core values of Sunriver Resort, including trust, open and honest communication, and a strong commitment to service excellence. As the face of the restaurant, the Host/Hostess will represent the Resort’s culture, embodying professionalism while promoting Sunriver Resort as both an exceptional destination and an employer of choice. The role involves several interactive elements such as greeting guests at the entrance, managing seating assignments to balance restaurant load effectively, and assisting other staff members as needed to maintain smooth operations.

This employment opportunity is perfect for individuals who thrive in busy, customer-focused environments and who possess excellent communication skills, a warm personality, and a positive attitude. It presents the chance to join a community-oriented team and contribute to a renowned hospitality brand. Flexible working hours and an inclusive environment make this role attractive for candidates seeking both part-time and full-time employment options within a respected hospitality setting.

If you have a passion for hospitality and enjoy creating first impressions that last, the Host/Hostess position at The Lake House in Caldera Springs is an excellent career move. You will work in a dynamic environment alongside experienced professionals dedicated to providing exceptional guest service. This role offers the potential to grow within Sunriver Resort, gaining valuable experience in the hospitality and food service industry while enjoying the benefits of working for a well-established employer committed to employee satisfaction and development.

Job Requirements

Ability to work well with others and function well in high customer impact situations
Able to communicate well with staff and customers
Able to work flexible hours and days
Current food handler permit required
Knowledge of food and beverage products including menu items and prices for all meal periods
Knowledge of hours of operations
Knowledge of property-wide facilities and services
Possess excellent telephone and organizational skills
Must be able to stand for extended periods of time
Must be able to personally lift up to 20 lbs on a frequent basis
Must be able to occasionally lift over 40 lbs with assistance
Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces and reach on a continuous basis

Job Qualifications

Ability to work well with others and function well in high customer impact situations
Able to communicate well with staff and customers
Able to work flexible hours and days
Current food handler permit required
Knowledge of food and beverage products including menu items and prices for all meal periods
Knowledge of hours of operations
Knowledge of property-wide facilities and services
Possess excellent telephone and organizational skills
Must be able to stand for extended periods of time
Must be able to personally lift up to 20 lbs on a frequent basis
Must be able to occasionally lift over 40 lbs with assistance
Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces and reach on a continuous basis

Job Duties

Clock in and check in with the manager-on-duty
Greet and welcome every guest as they enter the lodge restaurants
Acknowledge and thank all guests as they depart
Confirm the number of people in each party and inquire if there are any special needs or requests
Record necessary information on waiting lists when the restaurant is full
Use proper paging procedures when paging anyone
Escort every guest to the table, hand out menus, and ensure table(s) are properly set up
Ensure even seating of the restaurant by seating the tables in proper rotation
Maximize the seating of the restaurant by putting two’s on two-top, etc
Use proper telephone procedures
Assist servers with refilling beverages and/or clearing tables as directed by the manager-on-duty
Complete assigned side work such as trading out menus at shift change and stocking supplies
Comply with all Sunriver policies, procedures, and safety regulations
Train and welcome new hosts/hostesses
Lead and direct the flow of service and reservations by coaching host team members
Communicate guest information and feedback with the manager-on-duty
Other duties as assigned