Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Weekend Shifts
Benefits
Union provided benefits
Employee Discounts
inclusive work environment
Training and development opportunities
Positive team culture
Commitment to diversity
supportive management
Job Description
Spiegelworld is a leading live entertainment company renowned for creating genre-defying and innovative live entertainment destinations that captivate adult audiences worldwide. Since its founding in 2006, Spiegelworld has grown to become a vibrant community of over 700 dynamic individuals, including organizers, artisans, performers, and creatives who share a bold mission to infuse the world with art, inspiration, and playful experiences. The company’s unique blend of smash-hit shows combined with exclusive cocktail and dining experiences has established it as a distinguished name in the entertainment industry, particularly known for delivering unforgettable memories that resonate deeply with its sophisticated audiences. Spiegelworld’s work... Show More
Job Requirements
- At least one year experience as a host/usher in a high volume restaurant or theater
- Strong written and verbal communication skills
- Excellent customer service skills
- High School diploma or equivalent
- Polished appearance and demeanor
- Ability to obtain and maintain full knowledge of company rules and policies
- Highly motivated and energetic personality
- Ability to anticipate and respond to guests' needs promptly
- Ability to multi-task and prioritize
- Ability to work evenings, weekends, and holidays
- Collaborative team attitude
- Valid work authorization for the US
- Successful background check
- At least 18 years of age
Job Qualifications
- At least one year experience as a host/usher in a high volume restaurant or theater
- Previous experience working in an energetic, hospitality driven restaurant or nightlife venue is preferred
- Strong written and verbal communication skills with the ability to effectively communicate in English
- Excellent customer service skills
- High School diploma or equivalent
- Polished appearance and demeanor
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- A highly motivated and energetic personality with a strong commitment to excellence in hospitality
- Ability to anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner
- Ability to multi-task and prioritize guest needs, while maintaining composure in high stress situations
- Ability to work evenings, weekends, and holidays as scheduled/needed
- Collaborative attitude to work effectively as part of a team, support colleagues and contribute to a positive work environment
- Must have valid work authorization for the US
- Successful background check clearance prior to hire
- At least 18 years of age
Job Duties
- Greet guests in a warm and friendly manner upon arrival
- Handle initial friendly reception to the guests upon arrival and provide a prompt courteous escort to a dining table
- Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace
- Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
- Provide exceptional service
- Answer telephones and take reservations on reservation system via ipad
- Utilize the guest's name when applicable
- Communicate with the Venue Manager/server on any pertinent information regarding guest or reservation
- Maintain professional grooming and appearance and act as a role model according to established rotation procedure, distribute menus and introduce employees
- Answer any guest questions and refer them, if necessary, to appropriate management employees
- Monitor guests' needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures
- Make every effort to learn guest names and use names
- Maintain professional rapport with marketing hosts and communicate needs to prioritize services
- Demonstrate promptness, efficiency, and courteousness to guests in accordance with Spiegelworld standards
- Keep abreast of all food & beverage venues and menus
- Using the table management system, manage incoming reservations and venue floor
- Assist with daily administrative work as per direction of the venue manager
- Manage the flow of guests, especially during peak hours, to maintain order and prevent congestion
- Operate as a member of a team: help others and request help as needed
- Assist in the training of new employees as requested
- Taking part in pre-service duties, closing duties and side work
- Ensure host stand and venue are cleaned to create a positive first impression for our guests
- Act swiftly and responsibly in case of emergencies, such as assisting with evacuations or providing guidance to guests on safety protocols
- Use two-way radios to communicate to other hosts and management
- Other duties as assigned by your manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter