
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $17.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
flexible spending accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee assistance program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and development programs
Career advancement opportunities
Job Description
AC Hotel Portsmouth's Rooftop at the Envio, a Colwen Hotels Property, is an upscale dining venue located in Portsmouth, offering guests a memorable experience with exceptional food, ambiance, and service. As part of the Colwen Hotels family, known for its dedication to hospitality and guest satisfaction, the property emphasizes quality and a welcoming atmosphere. The rooftop setting provides a unique environment where visitors can enjoy stunning views while indulging in a curated menu crafted by skilled chefs. The AC Hotel brand focuses on modern comfort, elegant design, and a commitment to making each guest feel valued and cared for. Working at this establishment means being part of a team that prioritizes customer experience, professionalism, and collaborative teamwork.
We are currently seeking friendly and engaging Hosts to join the team at AC Hotel Portsmouth’s Rooftop at the Envio. The Host will be instrumental in creating a warm and inviting first impression for guests as they arrive. This role involves greeting and welcoming guests, managing wait times and reservations accurately, escorting guests to their dining areas, and providing menus alongside server introductions. The Host acts as an important liaison between guests and the dining staff, ensuring smooth communication and an orderly seating process. In addition to managing guest interactions at the front of the restaurant, the Host plays a supportive role by assisting servers and helping maintain cleanliness and order in the dining space. This position requires strong interpersonal skills, the ability to work efficiently under pressure, and a passion for delivering excellent customer service. The role is part-time or full-time with a seven-day rotational schedule including nights, weekends, and holidays, providing valuable experience in a dynamic hospitality environment. The AC Hotel Portsmouth’s Rooftop at the Envio offers an enriching work culture backed by comprehensive employee benefits, a focus on career growth, and opportunities for professional development within the Colwen Hotels network.
We are currently seeking friendly and engaging Hosts to join the team at AC Hotel Portsmouth’s Rooftop at the Envio. The Host will be instrumental in creating a warm and inviting first impression for guests as they arrive. This role involves greeting and welcoming guests, managing wait times and reservations accurately, escorting guests to their dining areas, and providing menus alongside server introductions. The Host acts as an important liaison between guests and the dining staff, ensuring smooth communication and an orderly seating process. In addition to managing guest interactions at the front of the restaurant, the Host plays a supportive role by assisting servers and helping maintain cleanliness and order in the dining space. This position requires strong interpersonal skills, the ability to work efficiently under pressure, and a passion for delivering excellent customer service. The role is part-time or full-time with a seven-day rotational schedule including nights, weekends, and holidays, providing valuable experience in a dynamic hospitality environment. The AC Hotel Portsmouth’s Rooftop at the Envio offers an enriching work culture backed by comprehensive employee benefits, a focus on career growth, and opportunities for professional development within the Colwen Hotels network.
Job Requirements
- Excellent interpersonal and customer service skills, ability to solve problems
- ability to operate point-of-sale system
- ability to work quickly and efficiently
- organizational and time management skills
- ability to work with a team
- ability to maintain personal hygiene
- previous experience as a host or server preferred
- ability to work 7-day rotational schedule, including nights, weekends and holidays
Job Qualifications
- Excellent interpersonal and customer service skills
- ability to solve problems
- ability to operate point-of-sale system
- ability to work quickly and efficiently
- organizational and time management skills
- ability to work with a team
- ability to maintain personal hygiene
- previous experience as a host or server preferred
- ability to work 7-day rotational schedule, including nights, weekends and holidays
Job Duties
- Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible)
- provide accurate wait times and monitor waiting lists
- manage reservations
- escort guests to assigned dining or bar areas
- provide menus and announce server's name
- greet and thank guests upon their departure
- coordinate with wait staff about available seating options
- maintain a clean reception area
- cater to guests who require extra attention
- answer incoming calls and address guest queries
- assist servers as needed
- assist with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments
- perform other related duties as assigned, you may be required to perform a variety of duties in multiple departments during a shift
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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