Host (Part-Time)

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Career development opportunities

Retirement Plan

Job Description

The Romer House Waikiki is a premier hospitality establishment located in the heart of Waikiki, Hawaii. Known for its vibrant atmosphere and dedication to exceptional guest experiences, The Romer House Waikiki combines the charm of local Hawaiian culture with the professionalism and finesse expected in upscale dining and entertainment venues. This establishment prides itself on delivering memorable moments to every visitor through attentive service, an inviting ambiance, and a passion for hospitality. The Romer House is more than just a restaurant and bar; it is a destination where guests can unwind, celebrate, and enjoy high-quality food and beverage offerings in a stylish and welcoming environment. With a focus on cultivating a team-oriented work atmosphere and upholding a strong set of values, including integrity, honesty, and respect, The Romer House Waikiki ensures that every employee is equipped to contribute positively to the establishment's culture and guest satisfaction.

The role of Host at The Romer House Waikiki is crucial in setting the tone for the entire dining experience. This hourly position centers on the initial guest interaction, requiring the host to be the face of the establishment upon entry. Responsibilities include warmly welcoming guests, managing seating arrangements, answering inquiries about the menu, and assisting with phone reservations. The Host plays an integral part in maintaining the flow of service within the dining room by directing guests appropriately and ensuring the environment is clean and inviting. Candidates for this role must exhibit professionalism, excellent hospitality instincts, and an enthusiastic approach to customer service. The ability to communicate clearly and work effectively within a team environment is essential, as is the drive to uphold The Romer House's standards of gracious service. This position demands a pleasant demeanor both in person and over the phone, along with impeccable grooming and adherence to dress codes. Additionally, knowledge of food and wine service is considered a valuable asset, supporting the host in fulfilling guest inquiries with confidence. Overall, the Host at The Romer House Waikiki is expected to embody the hospitality, charm, and professionalism that define the establishment, ensuring every guest feels welcomed and valued from the moment they arrive.

Job Requirements

High school diploma or equivalent
1-2 years of experience in upscale restaurant and bar environments
Prior experience as a host
Excellent communication skills
Ability to maintain composure and professionalism under pressure
Knowledge of food and wine preferred but not required
Must be able to stand for extended periods
Ability to work flexible hours including evenings and weekends
Impeccably groomed and adhere to uniform or dress code
Team-oriented mindset

Job Qualifications

1-2 years of upscale restaurant and bar experience
Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions
Prior experience as a host
Cleanliness, organization and the ability to work well in a team situation
Food and wine knowledge a plus
Pleasant and professional phone demeanor
Impeccably groomed with good hygiene, good posture and compliance with required uniform or dress code

Job Duties

Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times
Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have
Seat guests to their table with gracious hospitality
Answer phones and take reservations
Maintain cleanliness of restaurant entrance and workstation
Act with integrity, honesty and knowledge that promote the culture, values of TableOne Hospitality
Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative
Understand completely all programs, procedures, standards, specifications, guidelines, and training programs
Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners