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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Learning and Development Programs
Career growth opportunities
Corporate social responsibility activities
Job Description
Fairmont Breakers is a distinguished luxury hotel prominently located on the Long Beach waterfront, known as a historic landmark that beautifully marries its roaring twenties heritage with contemporary elegance. Originally opened as a lavish hotel that attracted world-renowned celebrities, it has undergone extensive renovations to restore its original grandeur and charm. Today, the Fairmont Breakers stands out as Long Beach's sole luxury hotel, delivering an incomparable hospitality experience through its boutique rooms, exquisite dining options, and exceptional amenities. With 185 boutique rooms and suites, guests enjoy a serene and stylish stay complemented by a rooftop pool and terrace, an open-air... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to use reservation software such as Open Table
- Strong interpersonal and communication skills
- Ability to remain calm and professional in high-pressure situations
- Flexibility to work evenings, weekends and holidays
- Friendly and engaging personality
Job Qualifications
- Must have excellent communication skills
- Must be very organized
- Must have legible penmanship
- Must have a calm and warm manner
- Must be able to work under pressure
- Must be able to work unsupervised
- Able to work flexible hours, weekends, and holidays
Job Duties
- Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
- Adhere to company policy and procedures as stated in the company handbook
- Consistently offer professional, friendly and engaging service
- Interact with arriving and departing guests
- Answer the phone using company standards and etiquette
- Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
- Use the Open Table system to input bookings and track guest progress throughout the meal service periods
- Use clear and concise communication with assistants, servers, bartenders and managers regarding guests' needs
- Escort guests to appropriate tables in the dining room
- Act as point of contact between guests and leadership
- Engage and interact with guests to create a friendly, attentive, and memorable dining experience
- Tailor guest experience
- Be familiar with all menu items and services of the property
- Assist in cleaning, clearing and setting tables
- Maintain cleanliness of the restaurant
- Be familiar with all food outlets and amenities within the property
- May assist with inventory and requisition forms
- Be knowledgeable of general city information as well as hotel history
- Be an ambassador for the department, the property and the brand
- Maintain regular and predictable attendance
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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