Host or Hostess - O'Bar & Terrace

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional service and luxury accommodations. Among its prestigious portfolio of brands, The Ritz-Carlton stands out as a hallmark of refined elegance and impeccable guest experiences. Operating more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen are the heart and soul behind delivering memorable stays that guests cherish long after their visit. This esteemed brand attracts top hospitality professionals who are dedicated to crafting unique and thoughtful experiences through creativity and compassion. The culture at The Ritz-Carlton is built on a foundation known as the "Gold Standards," which includes the Employee Promise, Credo, and Service Values, guiding every team member to perform with excellence and integrity in every guest interaction. The property emphasizes a supportive environment where employees are empowered to succeed, fostering a sense of pride in the meaningful work they do and the prestigious team they belong to. As part of the Marriott family, The Ritz-Carlton also offers its employees a chance to grow within a global community recognized for innovation and dedication to hospitality excellence.

This role is for a Guest Services Host at The Ritz-Carlton, a position vital to ensuring the smooth operation of the dining and guest seating experience. The Guest Services Host is the first point of contact for guests entering the dining area, responsible for warmly greeting guests, determining the size of their party, and seating them at appropriate tables. This involves not just finding a clean and available table but also setting the stage for the guest's dining experience by pulling out chairs, placing clean or current menus, and ensuring the area is welcoming and organized. The role requires assisting guests as they are guided through the dining rooms, managing seating arrangements for those with special needs, and ensuring that all place settings meet the high standards expected at The Ritz-Carlton, including providing napkins, clean silverware, and maintaining wrinkle-free menus. The host must proactively monitor the cleanliness and readiness of work areas throughout the day by practicing clean-as-you-go procedures. Additionally, monitoring dining room seating availability, guest safety, and overall well-being is a key responsibility.

The Guest Services Host also plays an important role in adherence to all company policies, including safety and security regulations. Responsibilities include reporting accidents, maintaining a clean and professional personal appearance, protecting company assets, and ensuring confidentiality of proprietary information. Communication skills are crucial, as the position requires welcoming guests in a professional manner, using clear and polite language, answering telephones appropriately, and supporting a collaborative team environment to achieve shared goals. Physical demands include standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance. The role involves routine interaction with guests and team members, requiring a positive attitude and readiness to perform other related duties as delegated by supervisors.

Employing a high school diploma or GED equivalent is preferable but no previous experience or supervisory background is needed, making this an excellent opportunity for individuals new to the hospitality field who are passionate about guest service and eager to learn within a renowned luxury brand. The Ritz-Carlton is an equal opportunity employer that values diversity and inclusion, welcoming applicants from all backgrounds and providing opportunities for professional growth and development. Joining The Ritz-Carlton means becoming part of a supportive, internationally respected team where individuals are encouraged to bring their best selves and build a lasting career in luxury hospitality.