Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and fostering an inclusive work environment. Among its numerous esteemed brands, Renaissance Hotels stands out by immersing guests in the unique cultural DNA of the neighborhoods they visit. Located at 200 Main St, Fort Worth, Texas, Renaissance Hotels embody Marriott's dedication to quality and innovation in hospitality. As part of the Marriott portfolio, Renaissance Hotels offer employees the opportunity to work in vibrant, dynamic environments where exploration and guest engagement are not just encouraged but celebrated.

We are currently seeking a full-time Guest Service Expert at our Renaissance Hotel in Fort Worth, Texas. This non-management role is fundamental to delivering the memorable experiences our guests expect. As a Guest Service Expert, you will be the face of the hotel’s food and beverage service, playing a key role in ensuring each guest’s visit is seamless, engaging, and enjoyable. This position requires a proactive team member who can effortlessly handle multiple responsibilities ranging from setting tables and communicating effectively with the kitchen staff to interacting with guests and maintaining cleanliness in the work areas. Your role is to make every transaction and interaction feel like part of the overall hospitality experience rather than just a simple service exchange.

Success in this role hinges upon the ability to move efficiently throughout the dining area, maintain professional appearance and communication, and uphold rigorous safety and quality standards. This position demands physical activity, including standing, walking, sitting for extended periods, and safely handling materials weighing up to 50 pounds with assistance. Guest Service Experts at Renaissance Hotels routinely perform tasks that involve bending, twisting, pulling, and stooping to ensure the operational smoothness of the dining environment. The role not only requires attention to detail but also a hands-on approach and a genuine passion for service.

Moreover, Renaissance Hotels foster a culture where diversity is celebrated and all associates are valued for their unique perspectives and talents. Our workplace is committed to equal opportunity employment, ensuring a supportive and accessible environment for all team members, regardless of disability, veteran status, or any other protected characteristic.

This position is ideal for those who have a high school diploma or GED equivalent, and perhaps less than one year of related work experience, seeking to grow their career in hospitality within a globally respected company. You will not only be joining a team but becoming part of an exciting journey where your contributions help guests create unforgettable stories through exceptional service. If you are ready to be part of a welcoming global team, deliver unparalleled guest experiences, and develop your career in a supportive and inclusive environment, Renaissance Hotels invite you to apply for this vital role and be the best version of yourself.

Job Requirements

  • high school diploma or GED equivalent
  • less than 1 year related work experience
  • able to stand, sit, or walk for extended periods
  • able to lift and move objects weighing up to 50 pounds with assistance
  • ability to maintain professional appearance and communication
  • follow company policies and procedures
  • ability to work as part of a team

Job Qualifications

  • high school diploma or GED equivalent
  • less than 1 year related work experience
  • no supervisory experience required
  • strong communication skills
  • ability to work in a fast-paced environment
  • ability to follow company policies and procedures

Job Duties

  • set tables
  • communicate with kitchen staff
  • interact and serve guests
  • clean work areas and supplies
  • ensure safety and quality standards
  • maintain professional appearance and communications
  • assist with other reasonable job duties as requested

Job Criteria

Experience

Entry Level (1-2 years)


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