Host or Hostess

JW Marriott Charlotte, located at 100 W Trade St, is part of Marriott International's luxury portfolio, serving as a distinguished venue in the heart of Charlotte, North Carolina. Marriott International is a global leader in hospitality, committed to delivering extraordinary experiences to guests while fostering a supportive and inclusive environment for its associates. Known for its rich heritage and innovative approach to hospitality, JW Marriott creates a unique blend of luxury, comfort, and culture across its more than 100 properties worldwide. JW Marriott believes that happy associates lead to happy guests, and it emphasizes a community-oriented workplace culture where diversity, training, development, and holistic well-being are paramount.

The Guest Service Support Expert role at JW Marriott is essential in providing the foundation for an exceptional customer experience within the food and beverage department. This full-time, non-management position ensures that all food and beverage operations run smoothly by offering comprehensive support services. These services include setting tables, assisting kitchen staff, maintaining cleanliness in service areas, and replenishing work supplies. The role is physically active, requiring the associate to be on their feet for extended periods and handle various physical tasks such as lifting, pushing, pulling, and carrying items up to 50 pounds with assistance. The Guest Service Support Expert contributes significantly to upholding the brand's legacy of "Wonderful Hospitality. Always." by ensuring that the operations behind the scenes consistently foster a welcoming and professional atmosphere for guests and co-workers alike.

This position requires employees to create a safe workplace by rigorously following company policies and procedures, adhering to Marriott's quality standards and maintaining a professional uniform and appearance. The role also demands strong observational skills to manage and follow menu information accurately. JW Marriott emphasizes hands-on work ethics, flexibility, and teamwork to effectively deliver the seamless service experience its guests expect. While previous experience in a food and beverage environment is preferred, the position welcomes individuals with no prior related experience, opening opportunities for those aspiring to grow within the hospitality sector. The role presents an excellent gateway into the hospitality industry, especially within a luxury environment where continuous learning and development are encouraged. Benefits such as free parking and discounted meals enhance the overall employment experience, while open availability is preferred to maintain operational flexibility. Joining JW Marriott means becoming part of a global team dedicated to innovation, inclusiveness, and elevating the guest service experience to new heights.