Host or Hostess

Marriott International, a leading global hospitality company, manages a diverse portfolio of hotels and lodging facilities worldwide. Through its distinct brands, including the renowned Gaylord Hotels, Marriott International is dedicated to delivering exceptional guest experiences, innovative services, and memorable stays. Gaylord Hotels are especially known for their expertise and leadership in meetings and events, offering vibrant environments and thoughtful programming that bring people together in extraordinary ways. The core strength of Marriott and its brands lies in its diverse and talented workforce, who are committed to upholding the highest standards of quality, customer service, and team collaboration. Marriott International embraces diversity and inclusivity, ensuring equal opportunities for all employees regardless of background, disability, veteran status, or other protected characteristics. The company fosters an environment where every associate is valued, celebrated, and empowered to grow professionally. By joining Marriott International, employees become part of a global team dedicated to purpose-driven work and providing meaningful guest experiences.

The role described is a Guest Service Host position at Gaylord Hotels, part of the Marriott International family. This is an entry-level role focused primarily on greeting and seating guests in the dining area. The Guest Service Host plays a critical role in creating a warm and welcoming atmosphere for guests from their arrival until they are seated. Responsibilities include determining the number of guests in a party, assisting with seating arrangements while accommodating special needs, and ensuring that tables are clean, properly set, and equipped with menus and utensils. The host also maintains the cleanliness and organization of the dining environment throughout the day and monitors dining rooms to ensure guest safety, availability of seating, and overall comfort.

Additionally, the role requires adherence to Marriott's safety and security policies and procedures, reporting any unsafe conditions or incidents, and completing required safety training. The Guest Service Host is expected to maintain a professional appearance, uphold confidentiality, and communicate clearly with guests and coworkers. While the position does not require prior work or supervisory experience, it is essential for associates to work collaboratively within a team environment to meet quality standards and achieve common goals. This role involves physical tasks such as standing, walking, and lifting light objects, demanding stamina and attention to detail.

The position is ideal for individuals seeking to launch their hospitality career in a supportive and dynamic environment. Marriott International offers its employees a comprehensive range of career development opportunities, fostering growth beyond traditional hotel roles. By becoming a STAR associate at Gaylord Hotels, employees gain access to a broad network of brands and the chance to deliver distinctive experiences that make meaningful connections with guests. The company’s culture emphasizes creativity, entrepreneurship, and heartfelt service, encouraging team members to bring their best selves to work every day. This role provides a platform to develop essential interpersonal and customer service skills while contributing to an exceptional guest experience in a world-class hospitality setting.