Host or Hostess

Sheraton Hotels & Resorts, a prestigious brand under Marriott International, has been a global leader in hospitality since 1937. With over 400 communities worldwide, Sheraton creates a welcoming environment where associates and guests alike feel a genuine sense of belonging. The Sheraton family prides itself on delivering engaging experiences and thoughtful service to all its guests, making it 'The World's Gathering Place.' As part of the Marriott portfolio of brands, Sheraton offers associates the chance to grow their careers within a world-class company committed to diversity, inclusion, and equal opportunity for all. The company is dedicated to creating a workplace where the unique backgrounds, talents, and experiences of all employees are valued and celebrated. Marriott International enforces non-discrimination practices on all protected bases and considers qualified applicants with criminal histories consistent with legal guidelines. Joining Sheraton means becoming part of a global team that supports one another in reaching common goals and delivering outstanding guest experiences.

The role of a Greeter at Sheraton Hotels & Resorts is crucial to maintaining the high standards of hospitality the brand is known for. As the first point of contact for guests arriving at the hotel, a Greeter's primary responsibility is to warmly welcome and seat guests with professionalism and courtesy. This role involves determining the number of guests in a party and guiding them to clean, available tables, ensuring that the dining experience begins positively. Greeters are expected to assist guests by pulling out chairs, placing clean menus, and organizing seating arrangements, including accommodating groups with special needs. The position requires attention to detail in maintaining table settings, ensuring the availability of napkins, clean silverware, and other standard items. Additionally, Greeters must monitor the condition of menus to make sure they are clean, current, and in excellent condition for guests.

Maintaining cleanliness throughout the workday is essential, with a focus on clean-as-you-go procedures to keep the dining and work areas tidy. Greeters also play a vital role in monitoring seating availability and ensuring the safety and well-being of guests within the dining rooms. The position demands adherence to company policies on safety and security, prompt reporting of any accidents or unsafe conditions, and completion of all required safety training. Personal appearance and professionalism are highly valued, with Greeters expected to wear clean uniforms and conduct themselves with a professional demeanor.

Effective communication skills are essential for this role, including speaking clearly and courteously to guests and colleagues, answering phone calls with proper etiquette, and addressing employee concerns constructively. Given the dynamic nature of the hospitality environment, Greeters must be capable of standing, sitting, or walking for extended periods and be able to lift, carry, or move objects weighing up to 10 pounds without assistance. This role may also include additional duties as requested by supervisors, all directed toward providing guests with a memorable and seamless experience at Sheraton Hotels & Resorts. The position is suitable for individuals seeking an entry-level opportunity in hospitality with no prior related experience or supervisory responsibilities required. Sheraton invites motivated candidates who thrive in a team-oriented atmosphere and are passionate about guest service to join their esteemed team and grow professionally within a supportive and vibrant community.