Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Hourly rate
discounted hotel rooms
Discounted food and beverage
Learning and Development Programs
Career growth opportunities
Corporate social responsibility involvement
Equal opportunity employer
Job Description
Fairmont Breakers, a prestigious and historic luxury hotel nestled in the heart of Long Beach, California, stands as an emblematic landmark on the waterfront. Established in the vibrant 1920s, this iconic hotel has long been a favored destination for world-renowned celebrities and discerning travelers seeking sophisticated accommodations imbued with rich heritage and charm. After undergoing a meticulous renovation, Fairmont Breakers has reclaimed its status as Long Beach's exclusive luxury hotel, offering guests an extraordinary experience of timeless elegance combined with contemporary comforts. The hotel features 185 exquisitely designed boutique rooms and suites that blend classic style with modern amenities, providing... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Proficiency with reservation systems such as Open Table
- Strong interpersonal and communication skills
- Ability to multitask and remain calm in a fast-paced environment
- Availability to work flexible hours including weekends and holidays
- Good organizational skills
Job Qualifications
- Must have excellent communication skills and be very organized
- Must have legible penmanship
- Must have calm and warm manner
- Must be able to work under pressure and unsupervised
- Able to work flexible hours, weekends, and holidays
Job Duties
- Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
- Adhere to company policy and procedures, as stated in the company handbook
- Consistently offer professional, friendly and engaging service
- Interact with arriving and departing guests
- Answer the phone using company standards and etiquette
- Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
- Use the Open Table system to input bookings and track guest progress throughout the meal service periods
- Use clear and concise communication with the assistants, servers, bartenders and the managers regarding the needs of the guests
- Escort guests to the appropriate table in the dining room
- Act as point of contact between guests and leadership
- Engage and interact with guests to create a friendly, attentive, and memorable dining experience
- Tailor guest experience
- Be familiar with all menu items and aspects and services of the property
- Assist in cleaning, clearing and setting tables
- Maintain cleanliness of the restaurant
- Be familiar with all food outlets and amenities within the property
- May assist with inventory and requisition forms
- Be knowledgeable of general city information as well as hotel history
- Be an ambassador for the department, the property and the brand
- Maintain regular and predictable attendance
- Other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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