Host Manager

Kirkland, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $71,211.00 - $92,575.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

Paid Time Off

401k

Job Description

Crossover Health is pioneering a transformative approach to healthcare, aiming to create the future of health as it should be. It is a national, team-based medical group dedicated to promoting wellbeing and prevention, extending far beyond the boundaries of traditional sick care models. At its core, Crossover Health implements a revolutionary model called Primary Health, which is founded upon trusted relationships, an interdisciplinary care team approach, and outcomes-based payment structures. This innovative healthcare framework seamlessly integrates primary care, physical medicine, mental health services, health coaching, care navigation, and various other disciplines to provide comprehensive patient-centered solutions.

The company delivers... Show More

Job Requirements

Bachelor's degree or equivalent experience
5 years of experience in customer service related position
3+ years of management or leadership experience
Expected to travel to and from assigned clinics daily

Job Qualifications

Bachelor's degree or equivalent experience
5 years of experience in customer service related position
3+ years of management or leadership experience
Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone, Chromebook) or client-based systems such as Microsoft or HP
Excellent communication skills
Proven organizational skills
great interpersonal skills
and ability to work as a key team member
High level of ownership, accountability and initiative
Comfort and efficiency with multi-tasking, issue resolution, and conflict management
BLS (Basic Life Support) certification

Job Duties

Oversees and manages the operational and administrative activities of their market in conjunction with the Practice Manager and Physician Manager
Partners with cross-functional teams to plan, develop, and implement workflows, goals, and objectives to ensure quality health care experience, adherence to departmental and state policies, and uniformity across all clinics
Practices excellent employee relations with attention to employee needs and develops and mentors a high performing team
Promotes professional growth, development and accountability of staff through regularly scheduled staff evaluations
Analyzes and monitor compliance of all clinic metrics (Quality of Care, Member Experience, Wait times, Utilization, etc.) and creates and deploys action plans to drive success
Analyzes and monitors clinic operations, such as member flow, schedule management, appointments, and staffing ratios
evaluates and adjusts staff assignments
Delivers new programs and initiatives to deploy innovative approaches to the delivery of high-quality health services
Disseminates information on a variety of clinical, administrative, operational, and programmatic issues and/or improvements
Partners with Practice Manager for onsite client events
Coordinates training, staffing, and member engagement with Crossover services
Assures that statistical and clinical records are maintained to meet state requirements, and complete monthly staff and compliance audits
Provides continual process improvement including all administrative processes and/or services
Demonstrates strong knowledge of Host Team standard workflows, including client specific initiatives and market specific offerings
Demonstrates strong knowledge of employer-sponsored health insurance, including co-pays, co-insurance, and related benefit-specific requirements in order to support members
Submits facilities requests
Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team
Performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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