Maggiano's Little Italy logo

Host - Maggiano's

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Tuition Assistance
401(k)
Employee Discounts
rewards and recognition

Job Description

Maggiano's Little Italy, located at 2089 West Big Beaver Road in Troy, MI, is a well-established and beloved Italian-American casual dining restaurant. Part of the Brinker International family, Maggiano's has a rich history of bringing people together to celebrate the love of family and friends through exceptional dining experiences. Since its beginning in Chicago, Maggiano's has grown significantly, now boasting thousands of restaurants under the parent company, each upholding the tradition of serving authentic Italian-American cuisine in a warm, welcoming atmosphere. Known as the original originator of casual dining, Maggiano's prides itself on combining quality food, good times, and great places to work. The restaurant strongly emphasizes community involvement and giving back, supporting initiatives such as the Make-A-Wish Foundation and local food banks, highlighting a corporate culture that values kindness and support both inside and outside the workplace.

The role of Host at Maggiano's Little Italy is a vital position that sets the tone for the overall guest experience. Hosts serve as the first point of contact for patrons, responsible for greeting and seating guests with a friendly and professional demeanor. They manage phone inquiries, take reservations, and maintain an accurate waitlist when necessary. Hosts also act as a courteous farewell presence, ensuring guests leave with a positive lasting impression. This role requires a person who thrives in a fast-paced environment, pays attention to detail, and enjoys interacting with people. The position pays between $15.00 and $16.00 per hour, reflecting the value Maggiano's places on hospitality and guest service. Working at Maggiano's means becoming a part of a dedicated front-of-house team that is passionate about creating memorable dining experiences from everyday family meals to special celebrations such as weddings, birthdays, and other milestone events. Hosts contribute significantly to the vibrant and dynamic atmosphere, making Maggiano's a place where guests feel like they are part of an Italian-American family tradition.

In addition to the rewarding nature of the host role, Maggiano's offers excellent career progression opportunities within the hospitality and service industry. Employees benefit from competitive earning opportunities alongside comprehensive healthcare plans, tuition assistance programs, and robust retirement savings options with company matching through 401(k) plans. Maggiano's is also committed to fostering a supportive and inclusive work environment, promoting diversity and workplace fun, ensuring that team members not only work hard but enjoy their time on the job. Other perks include rewards and recognition programs, discounts on dining at Brinker-owned brands as well as discounts on services and goods such as mobile phones, travel, computers, and automobiles. The company’s employment practices prioritize equal opportunity and compliance with e-Verify, underscoring a commitment to legal and ethical hiring standards. Prospective applicants can expect to join a respected, community-focused, and customer-centric organization where they will play an essential part in delivering exceptional hospitality and creating lasting memories for guests.

Job Requirements

  • high school diploma or equivalent
  • excellent verbal communication skills
  • ability to multitask and handle a busy environment
  • availability to work flexible hours including evenings, weekends, and holidays
  • basic computer skills
  • strong customer service orientation
  • ability to stand for extended periods

Job Qualifications

  • high school diploma or equivalent preferred
  • previous experience in a customer service or hospitality role advantageous
  • strong communication and interpersonal skills
  • ability to work effectively in a fast-paced environment
  • excellent organizational skills
  • friendly and approachable demeanor
  • basic knowledge of reservation systems helpful

Job Duties

  • greet guests upon arrival and seat them promptly
  • answer phone calls and manage reservations efficiently
  • maintain an accurate waitlist when the restaurant is busy
  • assist with coordinating guest seating to optimize dining room flow
  • provide guests with menus and information about the restaurant
  • ensure guests have a positive experience by addressing any concerns or special requests
  • bid farewell to guests and encourage them to return

Job Criteria

Experience

Entry Level (1-2 years)


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