Host/ Hostess-PT

Our establishment is a vibrant casino environment known for delivering exceptional customer service and a memorable dining experience. We pride ourselves on creating a welcoming atmosphere where guests feel valued from the moment they arrive. As a prominent player in the hospitality and gaming industry, our casino offers a dynamic setting where hospitality meets entertainment. Our team is dedicated to upholding high standards of guest service and maintaining the smooth operation of our venue. Employment type is full-time, involving flexible hours including weekends, nights, and holidays, reflecting the demands of a busy casino environment. The role also integrates some physical activity such as standing and walking for long periods, consistent with the active nature of the hospitality sector. Salary details are competitive and commensurate with experience and skill level, offering potential growth within the organization.

The Front Host/Hostess plays an essential role in shaping guests' first impressions, acting as the face of our dining experience. The primary responsibility involves warmly welcoming guests upon arrival and managing an efficient seating process to maximize guest satisfaction and service flow. This position requires an individual with excellent communication skills, a polished appearance, and the ability to multitask in a fast-paced, smoke-filled environment typical of a busy casino. Key duties include greeting guests warmly, opening doors when possible, managing waitlists by recording guest names and party sizes, and providing estimated wait times to ensure transparency and comfort for waiting customers.

Additionally, this role involves calling out guest names when tables are ready, handling special seating requests, and balancing table assignments to maintain smooth operations across service stations. Upon seating, the host offers menus, delivers server information, and ensures the table presentation meets our high standards. The Front Host/Hostess also facilitates communication between guests, servers, and bus-persons to guarantee a seamless dining experience from start to finish. Beyond guest interaction, the position entails general duties as required by management to support overall restaurant function. The role requires physical stamina, the ability to stand for extended periods, lift items up to 50 pounds occasionally, and perform movements such as bending and stooping. Knowledge of computer systems and prior exposure to Open Table software is advantageous.

Candidates must demonstrate exceptional grooming and communication abilities, possess or be willing to obtain a Food Handler's License within 30 days, and successfully secure a Kickapoo Tribal Gaming License. The ability to work various shifts, including weekends and holidays, is essential to meet the demands of our customers. This opportunity is ideal for professionals seeking to develop a career within the hospitality and casino gaming sector, offering a challenging yet rewarding environment where customer satisfaction is paramount.