Host / Hostess - Ox & Ocean

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $16.90
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible schedule
Training and Development

Job Description

Hilton is a globally renowned leader in the hospitality industry, boasting nearly a century of excellence since its founding in 1919. Known for its innovation, quality service, and commitment to success, Hilton operates a diverse portfolio of hotels and resorts worldwide. These properties range from luxurious full-service hotels and resorts to extended-stay suites and mid-priced accommodations, catering to both business and leisure travelers. The company's overarching vision is to "fill the earth with the light and warmth of hospitality," a mission that inspires every team member to deliver remarkable guest experiences consistently. Hilton prides itself on its strong values, including hospitality, integrity, leadership, teamwork, ownership, and operating with a sense of urgency and discipline. This dedication to values, coupled with a passionate and dependable workforce, has made Hilton a beacon in the global lodging sector.

The role of a Restaurant Host/Hostess at Hilton is pivotal in creating an outstanding dining experience for guests. Serving as the initial point of contact in the restaurant, the host/hostess warmly welcomes guests, adeptly manages seating arrangements, and ensures smooth dining flow. The position involves more than just seating patrons; it requires attentiveness to guest needs, prompt responses to inquiries, and close coordination with other restaurant staff members to uphold Hilton's high standards of service and financial profitability. The work includes managing the seating chart efficiently, observing restaurant activity to optimize guest experience, and assisting with various side duties such as cleaning, stocking, and folding silverware. Hosts/Hostesses must have thorough knowledge of the menu and stay prepared to assist both the guests and the team alike. The job demands adaptability, quality, productivity, and strong customer focus. Hilton offers this role with an hourly rate starting at $16.90, with potential adjustments based on specialized experience and location. Working at Hilton means joining a team that values leadership within the hospitality industry and its communities, emphasizing teamwork and ownership of one's actions. This position is ideal for those passionate about hospitality and eager to contribute to a team that operates with dedication and a sense of urgency to deliver the best possible guest experience.

Job Requirements

  • High school diploma or equivalent
  • Experience in customer service or hospitality preferred
  • Strong communication skills
  • Ability to multitask
  • Basic knowledge of restaurant seating operations
  • Friendly personality
  • Availability to work flexible hours including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a customer service or hospitality role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and manage guest flow efficiently
  • Knowledge of restaurant operations and seating management
  • Friendly and approachable demeanor
  • Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

  • Welcome guests and ascertain their dining needs
  • Seat guests and manage the seating chart
  • Monitor restaurant activity to determine seating and dining flow
  • Perform opening and closing duties, as needed
  • Assist others with side work including cleaning, stocking, folding silverware
  • Ensure knowledge of menu
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Assist fellow team members and other departments to maintain positive working relationships

Job Criteria

Experience

Entry Level (1-2 years)


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