Host-Hostess (Full-Time) - El Mercado (Quick Service), Disney's Coronado Springs Resort
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Exclusive Disney perks
Career development opportunities
Job Description
Disney is a globally renowned entertainment and hospitality company known for its immersive experiences, family-oriented entertainment, and exceptional customer service. One of the world's most recognized brands, Disney operates a variety of venues including theme parks, resorts, and dining establishments. Disney's restaurants are celebrated for their unique atmosphere, high-quality food offerings, and attentive service, reflecting the company’s dedication to creating magical moments for guests. As a part of the Walt Disney World Resort, the dining locations offer exclusive benefits and perks, including opportunities to enjoy Disney attractions and experiences while working within an environment that fosters career growth and development.
The Host/Hostess role at Disney is a vital position that involves various responsibilities aimed at ensuring guests have a memorable and enjoyable dining experience. This full-time or part-time role includes serving as the first point of contact for guests as they enter the restaurant, greeting them warmly and guiding them to their seats. The Host/Hostess also manages order entry, payment processing, and ensures guest areas are kept clean and organized throughout the shift. Employees in this role must be knowledgeable about menu items, the Disney Dining Plan, and the use of MagicBand technology to assist guests effectively.
This position requires excellent communication skills, attention to detail, and the ability to work as part of a team in a fast-paced setting. The ideal candidate will have previous restaurant experience and a strong understanding of food safety protocols, as well as the legal regulations around alcohol service. Disney offers a dynamic work environment where employees are encouraged to engage with guests to create a welcoming and positive atmosphere. Working for Disney also means access to competitive wages, comprehensive benefits, and exclusive Disney perks, enhancing both professional and personal lives. This role provides the opportunity to be part of an iconic brand, contributing to unforgettable experiences for millions of visitors each year while developing valuable skills in the hospitality industry.
The Host/Hostess role at Disney is a vital position that involves various responsibilities aimed at ensuring guests have a memorable and enjoyable dining experience. This full-time or part-time role includes serving as the first point of contact for guests as they enter the restaurant, greeting them warmly and guiding them to their seats. The Host/Hostess also manages order entry, payment processing, and ensures guest areas are kept clean and organized throughout the shift. Employees in this role must be knowledgeable about menu items, the Disney Dining Plan, and the use of MagicBand technology to assist guests effectively.
This position requires excellent communication skills, attention to detail, and the ability to work as part of a team in a fast-paced setting. The ideal candidate will have previous restaurant experience and a strong understanding of food safety protocols, as well as the legal regulations around alcohol service. Disney offers a dynamic work environment where employees are encouraged to engage with guests to create a welcoming and positive atmosphere. Working for Disney also means access to competitive wages, comprehensive benefits, and exclusive Disney perks, enhancing both professional and personal lives. This role provides the opportunity to be part of an iconic brand, contributing to unforgettable experiences for millions of visitors each year while developing valuable skills in the hospitality industry.
Job Requirements
- must be able to perform all necessary job functions
- must be able to stand and be mobile for up to 4 consecutive hours
- must be able to function in narrow spaces such as those found in kitchens and dining rooms
- must be able to lift and carry equipment/food up to 50 pounds
- must be able to push and pull (carts, doors etc.)
- must be able to reach, bend, kneel, stoop and crouch
- must be able to perform repetitive tasks
- must be able to complete work duties in a variety of environmental conditions including coolers, freezers, kitchen environments and outdoors
- must be able to work around foods containing various food allergens
- must be able to communicate and interact politely and effectively with guests of all types
- must be able to effectively satisfy guest demands
- must be able to work effectively in a fast-paced environment
- must be fluent in the English language
- must be available to work weekends and holidays
- must be able to arrive for all assigned shifts on-time
- must be able to comply company appearance guidelines
Job Qualifications
- minimum of a high school diploma or equivalent
- minimum of one year of restaurant experience preferred
- previous cash-handling experience preferred
- previous experience in a quick-service restaurant environment a plus
- must have or be able to obtain a State of Florida Food Safety Certificate
- must have or be able to obtain a Florida Responsible Vendors Certificate
- must be well versed in food safety including proper techniques for handling food and personal hygiene requirements
- must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages
Job Duties
- perform all required opening and closing duties for the restaurant
- offer all guests a warm welcome upon arrival and fond farewell upon departure
- engage guests in conversation whenever possible
- answer any guest questions as necessary
- keep guest beverages stocked by brewing coffee and changing out soda as necessary
- keep all guest supplies well stocked and organized (silverware, napkins, trays, condiments etc.)
- keep guest condiment and beverage area neat, clean and wiped down
- keep restaurant service areas well stocked, neat and organized
- clear unused items from guest tables as necessary
- clean guest tables and surrounding floor area as guests depart
- remove full bus tubs to the dishwashing area and replace as necessary
- remove full garbage bags to the dumpster and replace as necessary
- keep garbage cans and surrounding floors neat and clean
- keep all floors of the dining room neat, clean and free of spills or debris
- accurately use the point-of-sale and credit card processing systems
- know and be able to explain menu items, the Disney Dining Plan, and the MagicBand
- ring in each guest order correctly
- verify each form of guest payment properly
- process payment through the point-of-sale and/or credit card processing system properly
- follow all company cash-handling procedures
- keep cashier areas neat, clean and organized
- display proper food safety procedures at all times
- follow all necessary laws and processes for the safe service of alcohol
- work closely with all other team members and display good teamwork
- follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
- all other tasks as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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