Host / Hostess / Cashier

Skokie, IL, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Shift Differentials

Training opportunities

team environment

Job Description

International House of Pancakes, Inc. (IHOP Corporation) is a leading franchise organization recognized worldwide for its delicious breakfast offerings and exceptional customer service. With a rich history and commitment to quality, this company has carved a niche in the casual dining segment, focusing on creating a warm and welcoming environment for all its guests. The independent franchise corporation continues to expand, maintaining its position as a popular dining choice for families, friends, and individuals alike. IHOP's dedication to operational excellence and guest satisfaction is reflected in its comprehensive standard operating procedures which guide every aspect of the dining experience and... Show More

Job Requirements

Prior experience as a host is a plus
Must showcase teamwork and communication skills
Must be able to handle money transactions responsibly
Must be able to multitask and act quickly
Must be flexible and ready to work in shifts
Must be a team player
Able to lift 25-50 pounds
Able to stand for up to 8 hours
Able to use motion involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Job Qualifications

No prior experience or training required
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to read and speak English to understand guest checks, communicate with customers, and read instructions
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form
Completion of IHOP training coursework as assigned
Good communication skills
Ability to multitask efficiently
Team player attitude
Flexibility to work in shifts
Must be able to handle money responsibly.

Job Duties

Greet customers timely as they enter the restaurant, escort, and seat them as soon as a table or booth is available
Open doors for guests arriving and departing
Accommodate any special needs of guests such as boosters, highchairs, and disabilities
Process to-go and delivery orders
Provide menu recommendations and additional information
Upsell additional products when appropriate
Take orders using software, order slips, or memorization
Communicate order details to kitchen staff
Deliver food and beverages in a timely fashion to outside guests
Deliver checks and collect bill payments
Clear, clean, manicure, and reset tables
clean chairs, booths, and floors
Provide exceptional customer experience
Develop and maintain professional and functional working relationships with IHOP employees and customers
Perform food safety evaluations, LTO training, A/B status, operations excellence, and health department inspections as per IHOP SOP
Execute guest relations for normalized guest complaints index to ensure quality guest experience
Handle guest complaints timely, inquire about dining experience, thank customers and invite them to return
Handle cash accurately and responsibly
Answer telephone, take messages, complete to-go and curbside orders
Maintain guest checks, voids, and discounts
Maintain a waiting list if necessary
Rotate station seating and make floor charts if applicable
Check restrooms hourly for proper stock levels and cleanliness
Perform all cleaning duties according to cleaning charts
Comply with IHOP uniform and appearance standards
Perform other assignments as directed by management.

Job Criteria

Experience

No experience required

Job Location

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