Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Shift Differentials
Training opportunities
team environment
Job Description
International House of Pancakes, Inc. (IHOP Corporation) is a leading franchise organization recognized worldwide for its delicious breakfast offerings and exceptional customer service. With a rich history and commitment to quality, this company has carved a niche in the casual dining segment, focusing on creating a warm and welcoming environment for all its guests. The independent franchise corporation continues to expand, maintaining its position as a popular dining choice for families, friends, and individuals alike. IHOP's dedication to operational excellence and guest satisfaction is reflected in its comprehensive standard operating procedures which guide every aspect of the dining experience and employee responsibilities.
The role of the Host or Hostess at this IHOP franchise is pivotal in delivering top-notch service that aligns with the brand's standards. As the first point of contact for guests, the host or hostess is responsible for greeting customers with a cheerful and courteous attitude, seating them promptly to ensure a smooth flow in the restaurant. This position demands strong interpersonal and communication skills, efficiency in managing seating arrangements, and a proactive approach to guest needs. The host or hostess also oversees to-go and delivery orders, utilizing order-taking software and engaging in upselling when appropriate to enhance guest experience and increase sales. Physical stamina is required, as the role involves standing for extended periods and occasionally lifting up to 50 pounds. The job is dynamic, combining customer interaction, multitasking, and teamwork within a fast-paced environment.
Beyond the typical duties, the host or hostess plays a crucial role in adhering to food safety evaluations, managing guest relations, and ensuring cleanliness and orderliness as per the company's standard operating procedures. They are entrusted with cash handling responsibilities, answering phones, maintaining guest checks, and assisting in organizing the waiting list when necessary. The role also includes regular monitoring of restrooms, performing cleaning tasks, and maintaining the restaurant's appearance and ambiance through compliance with uniform standards. Flexibility to work in shifts and a team-oriented mindset are essential as the host or hostess collaborates closely with the general manager, assistant managers, and kitchen staff to uphold the quality of dining experience for every guest.
Overall, this position offers an excellent opportunity for individuals seeking an entry-level role in the hospitality industry, with no prior experience required but with a strong emphasis on customer service excellence, teamwork, and operational discipline. The IHOP franchise provides a supportive work environment and training to help develop the skills necessary to succeed and advance in the restaurant industry. This role is ideal for those who enjoy a fast-paced work setting, value interaction with diverse customers, and aspire to contribute to a well-established brand committed to guest satisfaction and community engagement.
The role of the Host or Hostess at this IHOP franchise is pivotal in delivering top-notch service that aligns with the brand's standards. As the first point of contact for guests, the host or hostess is responsible for greeting customers with a cheerful and courteous attitude, seating them promptly to ensure a smooth flow in the restaurant. This position demands strong interpersonal and communication skills, efficiency in managing seating arrangements, and a proactive approach to guest needs. The host or hostess also oversees to-go and delivery orders, utilizing order-taking software and engaging in upselling when appropriate to enhance guest experience and increase sales. Physical stamina is required, as the role involves standing for extended periods and occasionally lifting up to 50 pounds. The job is dynamic, combining customer interaction, multitasking, and teamwork within a fast-paced environment.
Beyond the typical duties, the host or hostess plays a crucial role in adhering to food safety evaluations, managing guest relations, and ensuring cleanliness and orderliness as per the company's standard operating procedures. They are entrusted with cash handling responsibilities, answering phones, maintaining guest checks, and assisting in organizing the waiting list when necessary. The role also includes regular monitoring of restrooms, performing cleaning tasks, and maintaining the restaurant's appearance and ambiance through compliance with uniform standards. Flexibility to work in shifts and a team-oriented mindset are essential as the host or hostess collaborates closely with the general manager, assistant managers, and kitchen staff to uphold the quality of dining experience for every guest.
Overall, this position offers an excellent opportunity for individuals seeking an entry-level role in the hospitality industry, with no prior experience required but with a strong emphasis on customer service excellence, teamwork, and operational discipline. The IHOP franchise provides a supportive work environment and training to help develop the skills necessary to succeed and advance in the restaurant industry. This role is ideal for those who enjoy a fast-paced work setting, value interaction with diverse customers, and aspire to contribute to a well-established brand committed to guest satisfaction and community engagement.
Job Requirements
- Prior experience as a host is a plus
- Must showcase teamwork and communication skills
- Must be able to handle money transactions responsibly
- Must be able to multitask and act quickly
- Must be flexible and ready to work in shifts
- Must be a team player
- Able to lift 25-50 pounds
- Able to stand for up to 8 hours
- Able to use motion involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Job Qualifications
- No prior experience or training required
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to read and speak English to understand guest checks, communicate with customers, and read instructions
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form
- Completion of IHOP training coursework as assigned
- Good communication skills
- Ability to multitask efficiently
- Team player attitude
- Flexibility to work in shifts
- Must be able to handle money responsibly.
Job Duties
- Greet customers timely as they enter the restaurant, escort, and seat them as soon as a table or booth is available
- Open doors for guests arriving and departing
- Accommodate any special needs of guests such as boosters, highchairs, and disabilities
- Process to-go and delivery orders
- Provide menu recommendations and additional information
- Upsell additional products when appropriate
- Take orders using software, order slips, or memorization
- Communicate order details to kitchen staff
- Deliver food and beverages in a timely fashion to outside guests
- Deliver checks and collect bill payments
- Clear, clean, manicure, and reset tables
- clean chairs, booths, and floors
- Provide exceptional customer experience
- Develop and maintain professional and functional working relationships with IHOP employees and customers
- Perform food safety evaluations, LTO training, A/B status, operations excellence, and health department inspections as per IHOP SOP
- Execute guest relations for normalized guest complaints index to ensure quality guest experience
- Handle guest complaints timely, inquire about dining experience, thank customers and invite them to return
- Handle cash accurately and responsibly
- Answer telephone, take messages, complete to-go and curbside orders
- Maintain guest checks, voids, and discounts
- Maintain a waiting list if necessary
- Rotate station seating and make floor charts if applicable
- Check restrooms hourly for proper stock levels and cleanliness
- Perform all cleaning duties according to cleaning charts
- Comply with IHOP uniform and appearance standards
- Perform other assignments as directed by management.
Job Criteria
Experience
No experience required
Job Location
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