Host / Hostess

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Paid holidays

Earned wage access

Job Description

Olympia Hospitality is a esteemed hospitality company committed to creating welcoming and enjoyable dining experiences for guests across its various restaurant locations. As part of The Olympia Companies, Olympia Hospitality stands out by fostering a culture of continuous improvement, accountability, concern for others, and trust among its team members. This unique approach has allowed the company to develop a supportive, fun, and growth-oriented environment where every employee can flourish both personally and professionally. Olympia Hospitality prioritizes employee well-being, offering excellent health benefits, financial security options, and a family-first organizational culture. Joining Olympia Hospitality means becoming part of a community that... Show More

Job Requirements

prior customer service experience is preferred
high school diploma and/or equivalent work experience preferred, but not required
ability to provide high level customer service
effective communication skills with guests and team members
ability to follow instructions accurately
strong attention to detail
ability to learn quickly
ability to maintain composure under pressure
very good phone skills

Job Qualifications

prior customer service experience is preferred
high school diploma and/or equivalent work experience preferred, but not required
ability to provide high level customer service
effective communication skills with guests and team members
ability to follow instructions accurately
strong attention to detail
ability to learn quickly
ability to maintain composure under pressure
very good phone skills

Job Duties

welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant
manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism
escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences
answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed
maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff
coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests
provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods
anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience
address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution
work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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