Denny's logo

Host / Hostess

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $16.90 - $18.59
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development

Job Description

Denny's is a well-established and renowned American table-service diner-style restaurant chain known for its commitment to providing an exceptional dining experience to guests of all ages. With a legacy that spans decades, Denny's has become a trusted name in the restaurant industry, offering a diverse menu with a focus on comfort food, breakfast served all day, and welcoming service. As a company, Denny's emphasizes hospitality, quality, and customer satisfaction, creating an environment where guests feel at home every time they visit. Their widespread presence and dedication to inclusiveness and equal employment opportunities make Denny's a leading employer in the food service sector.

The Host or Hostess role at Denny's is integral to shaping the guest experience from the moment they enter the restaurant to their final impression when leaving. This position is customer-facing and demands a warm, friendly, and engaging personality to welcome guests with a smile and a positive attitude. Hosts and Hostesses are the first point of contact for guests, responsible for greeting them, managing seating arrangements, and ensuring all guests' needs are anticipated and met with excellent service. The job involves multitasking—interacting with guests to suggest new menu items from limited-time offers, handling payments, assisting with beverage service such as specialty coffees, and maintaining cleanliness and order in the hostess area. Teamwork is a key aspect, as the Host or Hostess willingly assists other team members without prompting and helps maintain the overall flow of service.

This position offers an hourly pay range typically from $16.90 to $18.59, though actual compensation may vary based on factors such as location, experience, and job grade. Denny's prides itself on equal employment opportunities, promoting a diverse and inclusive workplace free from discrimination. Hosts and Hostesses are expected to exemplify the "Guests First" attitude by ensuring total guest satisfaction, promptly addressing complaints or suggestions, and effectively communicating with management when required. The role includes supporting service personnel in clearing and setting tables, answering incoming phone calls, taking to-go orders, and maintaining adequate supplies such as menus and bakery products. Overall, this job offers an excellent opportunity for individuals looking to be part of a reputable restaurant chain that values hospitality, teamwork, and guest satisfaction.

Job Requirements

  • High school diploma or equivalent
  • prior customer service experience preferred
  • strong communication skills
  • ability to stand for extended periods
  • availability to work flexible hours including weekends and holidays
  • basic math skills for handling cash
  • friendly and outgoing personality
  • ability to work well within a team environment
  • commitment to providing excellent guest service

Job Qualifications

  • High school diploma or equivalent preferred
  • previous experience in customer service or hospitality is an advantage
  • strong interpersonal and communication skills
  • ability to maintain a positive, friendly, and professional demeanor
  • capable of multitasking in a fast-paced environment
  • basic cash handling skills
  • teamwork-oriented attitude
  • problem-solving skills to handle guest concerns appropriately

Job Duties

  • Greet and welcome guests promptly upon arrival
  • verify the number in their party and determine special needs
  • seat customers at appropriate tables or booths
  • suggest new menu items from limited-time offerings
  • receive payment and make correct change
  • assist with beverages including specialty coffees
  • clean, complete side work, and organize supplies
  • handle incoming telephone calls and take to-go orders
  • maintain proper supply of clean menus and hostess area cleanliness
  • provide beverage orders and refills
  • assist service personnel in clearing and setting tables
  • resolve guest complaints and notify management
  • assist team members willingly without prompting
  • ensure total guest satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


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