Host-Hostess

Miami, FL, USA|

Job Overview

Job Description

Our establishment is a vibrant and popular restaurant known for its exceptional dining experience and commitment to customer satisfaction. Located in a bustling area teeming with activity, our restaurant has built a reputation for delivering top-notch service alongside a delicious menu that appeals to a diverse clientele. We take pride in fostering a warm and welcoming atmosphere where guests feel valued and eager to return. Operating in a high-volume environment, we continuously strive to improve our guest engagement strategies to enhance both new and returning customer experiences. Our staff is the backbone of our success, and we are committed to cultivating a workplace that encourages growth, teamwork, and excellence.

We are currently seeking a dedicated and proactive Host to join our front-of-house team. The Host will play a crucial role in driving client visits, retaining existing patrons, and building new relationships by providing exceptional hospitality from the moment guests arrive. This position involves managing all aspects of reservation systems, particularly using Yelp, preparing the host stand and front door area, and ensuring guests feel welcomed and engaged as soon as they enter. The ideal candidate will be observant, quick to respond, and capable of multitasking effectively under pressure in a dynamic environment characterized by high noise levels, lighting variations, and various environmental factors. Responsibilities also include supporting the team, participating in daily briefings, and acting as an ambassador for the restaurant by marketing our products and enhancing the overall guest experience. This role requires excellent communication skills, a friendly demeanor, and the ability to maintain composure and efficiency during busy periods. By fulfilling these responsibilities, the Host will significantly contribute to the restaurant's ongoing success and vibrant customer culture.

Job Requirements

High school diploma or equivalent
previous experience in customer service or hosting preferred
proficiency in using reservation systems like Yelp
excellent verbal communication skills
ability to stand for extended periods
ability to work flexible hours including nights, weekends and holidays
ability to handle high-pressure situations calmly
basic computer literacy
positive attitude and professionalism

Job Duties

Develops new ways to drive clients to visit the restaurant and retain existing clients, while building new ones
Knows all the systems related to the reservation system (Yelp)
Sets up the host stand and the front door
Develops a working knowledge of what’s happening in town
Is responsible for welcoming guests at the door and walking them back to their assigned table, always engaging a conversation during the walk
Is responsible to enter all reservations into our reservations management system (Yelp)
Promptly responds to all phone calls related to reservations
Adheres to all established policies , procedures and guidelines
Must be observant and quick to respond to various situations while multitasking in a stressful conditions
Attends and participates in daily pre-shifts and other scheduled meetings
Acts as an ambassador of the restaurant, marketing it and all products offered to the targeted customer base
Must be able to work in a fast pace and high –volume environment, in the presence of areas containing second hand smoke, high noise levels, dancing, bright lights, sun, rain and dust
and communicate during this time, sometimes within a small area
Performs all opening and closing duties as assigned
Provide help and support to all fellow team members