Denny's logo

Host / Hostess

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $16.90 - $18.59
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities
retirement savings plan
Equal employment opportunity

Job Description

Denny's is a well-established American restaurant chain known for its family-friendly dining experience and 24/7 service. Founded in 1953, Denny's has built a reputation for providing hearty, affordable meals and welcoming environments for guests from all walks of life. With locations across the United States and internationally, Denny's prides itself on delivering exceptional customer service and a menu that appeals to a wide variety of tastes. The company emphasizes inclusivity and equal employment opportunity, ensuring a respectful and supportive workplace for all employees. Denny's is committed to upholding standards of quality and hospitality that make guests feel at home every time they visit.

The role of Host/Hostess at Denny's is central to creating positive first and last impressions for guests, making them feel warmly welcomed and comfortable throughout their dining experience. As the face of the restaurant, the Host or Hostess greets guests with a genuine smile and friendly demeanor, setting the tone for an enjoyable visit. This position requires a "Guests First" attitude, where engaging in pleasant conversation and anticipating guest needs are vital aspects of the job.

Duties include suggesting limited-time menu offerings, handling payments and correct change, assisting with beverage orders including specialty coffees, and maintaining a clean and organized host station. Hosts and Hostesses also support team members proactively, assist with seating guests efficiently, manage to-go orders and telephone calls, and resolve guest concerns to ensure total satisfaction. The ability to multitask while maintaining professionalism is critical, as is a welcoming and approachable personality.

This position offers a competitive hourly wage ranging from $16.90 to $18.59, depending on factors such as experience and location. Denny's policy ensures fair compensation within the job grade associated with this role, coupled with a supportive work environment that values diversity and equitable treatment of all employees. Providing equal opportunity employment and reasonable accommodation during the application process is part of Denny's commitment to its workforce.

Overall, becoming a Host or Hostess at Denny's means joining a team dedicated to exceptional service and a positive dining atmosphere. Employees in this role gain valuable customer service skills while contributing to a vibrant and dynamic restaurant environment. This opportunity is ideal for individuals who are personable, efficient, and enthusiastic about creating a welcoming experience for restaurant guests every day.

Job Requirements

  • High school diploma or equivalent
  • Ability to greet guests warmly
  • Excellent communication skills
  • Basic math skills for handling payments
  • Ability to multitask and stay organized
  • Must be able to stand for extended periods
  • Willingness to assist team members
  • Availability to work flexible hours including weekends and holidays

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service experience is advantageous
  • Ability to engage positively with guests
  • Strong communication and interpersonal skills
  • Capability to work in a fast-paced team environment
  • Basic cash handling skills
  • Friendly and approachable personality

Job Duties

  • Greeting guests in a warm and friendly manner
  • Suggesting new menu items from limited time offerings
  • Receiving payment and making correct change
  • Assisting with beverage orders including specialty coffees
  • Cleaning, completing side work, and organizing supplies
  • Assisting other team members willingly
  • Providing total guest satisfaction
  • Seating customers appropriately and introducing daily features
  • Handling telephone calls and taking to-go orders
  • Maintaining clean and stocked hostess area
  • Resolving guest complaints and notifying management
  • Assisting service personnel in clearing and setting tables

Job Criteria

Experience

Entry Level (1-2 years)


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