Host / Hostess - (Expired Job)

Round Rock, TX, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

competitive pay

Flexible scheduling opportunities

Paid holidays

401(k) with employer match

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Job Description

Moody National Management LP is a distinguished name in the hospitality industry, known for its commitment to excellence and fostering a workplace culture built on trust, respect, and hard work. With a strong belief that people are the most crucial ingredient in any business, Moody strives to create an environment where employees are encouraged to learn, grow, and reach their full potential. This philosophy has enabled Moody to deliver exceptional real estate solutions and hospitality services to its customers, enhancing overall guest satisfaction and business success. Moody manages several properties, including the Aloft Austin Round Rock, a vibrant, modern hotel that caters to both business and leisure travelers. The Aloft Austin Round Rock offers a unique blend of contemporary style and warm hospitality, making it a sought-after destination in its locale. The hotel is part of the global Aloft brand, known for its forward-thinking approach and lively atmosphere, and it values the dedication and enthusiasm of its team members who contribute to its celebrated guest experiences.

Currently, the Aloft Austin Round Rock is seeking a dedicated Host/Hostess to join its team. This position is vital in enhancing the customer experience by managing the food and beverage buffet area in alignment with company policies and health regulations. The Host/Hostess is responsible for preparing and setting up buffet offerings, ensuring timely replenishment of food and beverages during meal hours, and maintaining cleanliness and sanitation in the buffet area. Beyond these duties, the role also involves attending to guest inquiries and concerns with professionalism and courtesy, addressing any issues promptly or escalating them when necessary. This role demands excellent organizational skills, the ability to multitask efficiently, and a strong focus on customer satisfaction. Employees at Moody enjoy competitive pay, flexible work schedules, paid holidays, and a 401(k) plan with employer match. Full-time associates benefit from paid time off and comprehensive medical, dental, and vision insurance. The company encourages its staff to uphold corporate and brand standards, work collaboratively within a team environment, and continuously develop their abilities through ongoing training and skill enhancement. The position may be offered on a full-time or part-time basis, depending on business needs, and requires adaptability regarding work hours and days. Joining Moody means becoming part of a supportive team that values hard work, personal growth, and delivering outstanding service to every guest.

Job Requirements

High school education or equivalent work experience
1+ years of experience in food services
food preparation and alcohol beverage serving certifications as required
ability to utilize knives safely
good command of the English language
excellent time management skills
excellent organizational and planning skills
excellent interpersonal skills
ability to work well in a team environment
ability to follow corporate and brand standards and procedures

Job Qualifications

High school education or equivalent work experience
1+ years of experience in food services is highly desirable
food preparation and alcohol beverage serving certifications may be required
ability to utilize knives safely
good command of the English language
second language proficiency desirable
excellent time management skills
ability to multitask and prioritize work
ability to maintain customer focus
excellent organizational and planning skills
excellent interpersonal skills
ability to work well in a team environment
ability to follow corporate and brand standards and procedures

Job Duties

Prepare food and beverage items in accordance with established procedures in a timely manner prior to meal hours
prepare additional food as needed throughout the meal hours
set up the food buffet with scheduled items including food, beverages and eating utensils
continuously inspect the buffet to ensure that all items are available for guests throughout the meal hours
maintain the buffet area in a clean and sanitary manner
wipe the buffet counters as needed
put all utensils, food and other items back in the designated storage area when meal hours are over
empty trash receptacles
wash all food containers and polish as appropriate
clean tables and chairs after use
respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
resolve customer complaints
escalate issues as necessary or report to other departments for resolution
maintain appropriate inventory levels of food, beverages, and other items
report needed items to management
other duties as instructed by management