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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $16.90 - $18.59
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive pay
flexible scheduling
Employee Discounts
Training and development opportunities
supportive work environment
Opportunity for advancement
Meal Allowances
Job Description
Denny's is a renowned restaurant chain famous for its welcoming atmosphere and classic American diner experience, serving guests 24/7 across many locations worldwide. Known for its commitment to customer satisfaction and quality dining, Denny's offers a diverse menu featuring breakfast, lunch, and dinner options designed to appeal to a wide range of tastes. With a longstanding reputation for friendly service and a community-focused approach, Denny's continues to be a favorite dining destination for individuals, families, and groups seeking a warm, casual environment and delicious meals.
The Host or Hostess position at Denny's plays a vital role in shaping the guests' dining experience from the moment they arrive to the time they leave. Acting as the face of the restaurant, the host or hostess ensures every guest feels welcomed and valued by greeting them warmly, engaging in friendly interactions, and facilitating their dining needs. This role requires a "Guests First" attitude, where the employee can provide exceptional customer service, including suggesting limited-time menu offerings, managing payments accurately, and assisting with beverage orders such as signature coffees.
Responsibilities of a Host or Hostess also include maintaining the cleanliness and organization of the host area, managing seating arrangements to accommodate guests' needs, handling takeout orders and phone inquiries promptly, and supporting other team members as necessary to enhance overall service. The role demands excellent communication skills, attention to detail, and the ability to multi-task in a fast-paced environment. Beyond primary duties, the host or hostess acts as a key problem solver who effectively manages customer complaints or questions, escalating issues to management when necessary to uphold the highest standards of guest satisfaction.
Denny's offers competitive pay for this role, with hourly wages ranging from $16.90 to $18.59 depending on location, experience, and other factors. Employment at Denny's is committed to diversity and inclusivity, ensuring equal opportunities for all applicants regardless of age, race, background, or other protected characteristics. The company also complies with the E-Verify program confirming employees' eligibility to work. This position is ideal for individuals who are passionate about providing outstanding service in a dynamic restaurant environment and enjoy working as part of a team dedicated to delivering great dining experiences every day.
The Host or Hostess position at Denny's plays a vital role in shaping the guests' dining experience from the moment they arrive to the time they leave. Acting as the face of the restaurant, the host or hostess ensures every guest feels welcomed and valued by greeting them warmly, engaging in friendly interactions, and facilitating their dining needs. This role requires a "Guests First" attitude, where the employee can provide exceptional customer service, including suggesting limited-time menu offerings, managing payments accurately, and assisting with beverage orders such as signature coffees.
Responsibilities of a Host or Hostess also include maintaining the cleanliness and organization of the host area, managing seating arrangements to accommodate guests' needs, handling takeout orders and phone inquiries promptly, and supporting other team members as necessary to enhance overall service. The role demands excellent communication skills, attention to detail, and the ability to multi-task in a fast-paced environment. Beyond primary duties, the host or hostess acts as a key problem solver who effectively manages customer complaints or questions, escalating issues to management when necessary to uphold the highest standards of guest satisfaction.
Denny's offers competitive pay for this role, with hourly wages ranging from $16.90 to $18.59 depending on location, experience, and other factors. Employment at Denny's is committed to diversity and inclusivity, ensuring equal opportunities for all applicants regardless of age, race, background, or other protected characteristics. The company also complies with the E-Verify program confirming employees' eligibility to work. This position is ideal for individuals who are passionate about providing outstanding service in a dynamic restaurant environment and enjoy working as part of a team dedicated to delivering great dining experiences every day.
Job Requirements
- High school diploma or equivalent
- Ability to stand for extended periods
- Must be able to work flexible hours including weekends and holidays
- Basic cash handling skills
- Effective verbal communication skills
- Ability to work collaboratively with team members
- Positive attitude and customer service orientation
Job Qualifications
- Previous experience in a customer-facing role preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic math skills for handling payments
- Friendly and approachable demeanor
- Ability to multitask efficiently
- Commitment to providing excellent guest service
Job Duties
- Greets and welcomes all customers immediately upon arrival and verifies number in their party
- Determines special needs, e.g., high chairs, special menus
- Collects payment from customers immediately, in accordance with established cash handling procedures
- Inquires about food/service satisfaction and handles customer complaints/suggestions appropriately
- Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products
- Handles incoming telephone calls immediately, and takes to go orders as appropriate
- Maintains proper supply of clean menus
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills
- Assists service personnel in clearing and setting tables
- Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received
- Assists other service personnel as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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