Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $28,206.53 - $31,697.29
Benefits
Highly competitive wages
An exceptional benefit plan for eligible associates and your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you and your family members
Job Description
The Hotel Cleveland, a historic and distinguished Marriott Autograph Collection property, is seeking a service-minded PM Host/Hostess to join their team. Established in 1918, the hotel offers a rich legacy wrapped in modern luxury thanks to its 491 newly renovated guest rooms and a massive 60,000 square feet of versatile meeting space. This makes the Hotel Cleveland a premier destination for travelers seeking both comfort and sophistication in the heart of the city. Known for its blend of historic charm and contemporary amenities, the hotel promises an unmatched guest experience with personalized service, a hallmark of the Marriott Autograph brand.Show More
Job Requirements
- Must have the ability to communicate in English
- Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
- Ability to remember, recite and promote the variety of menu items
- Ability to move throughout a crowded room to seat guests
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
- Prior Host/Hostess experience is highly preferred
- Must be available to work evenings, weekends, and holidays as needed
Job Qualifications
- Prior Host/Hostess experience is highly preferred
- Ability to communicate in English
- Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
- Ability to remember, recite and promote the variety of menu items
- Ability to move throughout a crowded room to seat guests
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner by listening, demonstrating empathy and providing positive solutions
Job Duties
- Meet and greet guests as they arrive, offer choice of seating, escort guests to their table and present menu
- Read, maintain and make daily entries in the log book to coordinate communication between shifts and management
- Maintain proper set-up of dining room
- Receive records and make necessary arrangements for reservations and special functions in the restaurant
- Perform any other job related duties as assigned
Job Location
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