Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Free games
Employee Discounts
flexible scheduling
Job Description
Dave & Buster's is a leading entertainment and dining venue known for its unique combination of delicious food, an extensive drink menu, exciting arcade games, and a lively, fun-filled atmosphere. Established as a popular destination for guests of all ages, Dave & Buster's provides an ideal environment for celebrating all-out fun, whether it be a casual night out, a special event, or a family gathering. The company prides itself on delivering exceptional guest experiences by ensuring that every visit is unforgettable through its blend of engaging experiences and customer-focused service. Dave & Buster's emphasizes a team-oriented culture where employees collaborate... Show More
Job Requirements
- Must be at least 16 years of age
- Ability to work days, nights, and/or weekends as required
- Capacity to work in a noisy, fast paced environment with distracting conditions
- Ability to read and write handwritten notes
- Ability to lift and carry up to 30 pounds
- Ability to move about facility and stand for long periods
- Ability to walk or stand 100% of shift
- Ability to reach, bend, and stoop frequently
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in restaurant, retail, or cashier roles preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer service oriented with a friendly and positive attitude
- Ability to remain calm under pressure and handle guest concerns professionally
- Basic math skills for transaction processing
- Ability to follow company dress and grooming standards
- Ability to read and clearly articulate messages in English
Job Duties
- Deliver unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- Act as ambassador to the building, greeting guests with positivity and enthusiasm while coordinating game rentals, merchandise sales, and telephones
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action or suggest alternatives
- Bid farewell to guests leaving and ensure satisfaction while inviting guests to return
- Prepare for shifts ensuring the area is stocked with supplies including menus, silverware, power cards, and gift cards
- Review cleanliness and organization of the front desk and host station
- Ensure all menus are stocked, cleaned and maintained
- Check for restocking of necessary supplies and bring all areas up to standard
- Discuss problem areas with manager
- Conduct merchandise inventory during and after shifts, if applicable
- Maintain favorable relationships with all team members to promote a cooperative and harmonious working climate
- Notify manager of any guest that appears unhappy
- Assist other team members as needed or as business dictates
- Drive table turn timing by scouting for open tables, bussing, and cleaning tables
- Rotate seating appropriately following guidelines to ensure fairness and balance
- Manage flow from front doors, efficiently helping guests and directing as needed
- Manage wait times and communicate information to guests, team members, and managers
- Deliver silverware as guests are seated
- Make timely and accurate calculations of bill transactions
- Greet and assist guests efficiently with a smile while processing transactions
- Responsible for reconciliation of monies from their banks
- Complete to go order transactions accurately
- Sell merchandise from front desk if applicable
- Maintain friendly demeanor and smile frequently
- Communicate effectively with multiple guests while generating enthusiasm for Dave & Buster's
- Dress professionally according to guidelines
- Demonstrate ability to read and communicate in English
- Articulate clear greetings, requests for assistance, and farewells
- Calmly respond to dissatisfied guests and call issues to manager’s attention
- Must be at least 16 years of age
Job Location
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