Host / Front Desk

Roswell, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $7.25 - $14.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Free games

Job Description

Dave & Buster's is a premier entertainment and dining establishment known for creating a unique and exciting atmosphere where guests of all ages can enjoy great food, drinks, and a wide variety of games. Founded with the mission to combine the best elements of dining and interactive entertainment, Dave & Buster's offers an unparalleled guest experience that brings families, friends, and colleagues together for celebrations, leisure time, and memorable outings. The company prides itself on delivering exceptional customer service, a fun and welcoming environment, and a diverse range of activities that cater to every guest’s preferences. As a leading name in the entertainment and dining industry, Dave & Buster's continues to expand its footprint across the United States, consistently innovating its menu offerings, gaming selections, and overall guest engagement to maintain its position as a favorite destination.

The Front Desk/Host position at Dave & Buster's plays a critical role in shaping guests' first and lasting impressions. This role is designed for energetic, enthusiastic individuals who take pride in providing excellent customer service and possess outstanding communication skills. As a host, you will be the face of the establishment, warmly greeting guests as they arrive and guiding them through their entertainment and dining experience. Responsibilities include managing game rentals, merchandise sales, answering phones, coordinating seating arrangements, and ensuring the front desk area is organized and well-stocked. This position demands multitasking in a fast-paced environment, with a focus on maintaining a positive attitude and a professional appearance.

Working at Dave & Buster's means joining a team that values collaboration, respect, and fun. The company offers flexible scheduling, making it ideal for students or those with other commitments. With a commitment to employee well-being, Dave & Buster's provides a comprehensive benefits package that includes medical, dental, vision coverage, a 401K plan, and the perk of free games, enhancing the overall employee experience. As part of the team, you will help create a vibrant atmosphere where guests can enjoy themselves, celebrate special occasions, and leave with smiles and lasting memories. The position starts at an hourly wage range of $7.25 to $14, reflecting entry-level opportunities that encourage growth within the company. If you enjoy interacting with people and thrive in dynamic environments, this Front Desk/Host role at Dave & Buster's is an excellent opportunity to develop your skills while contributing to an exciting entertainment venue.

Job Requirements

At least 16 years of age
Ability to communicate effectively in English
Ability to work days, nights, and/or weekends as required
Capability to work in noisy, fast-paced environment with distracting conditions
Ability to read and write handwritten notes
Ability to lift and carry up to 30 pounds
Ability to move about facility and stand for long periods of time
Ability to walk or stand 100 percent of shift
Ability to reach, bend, and stoop frequently

Job Qualifications

Friendly and approachable demeanor
Effective communication skills
Ability to multitask in a fast-paced environment
Basic math skills for handling transactions
Ability to read and write in English
Customer service experience preferred but not required
Ability to maintain professional appearance
Ability to handle dissatisfied guests calmly
Previous experience in restaurant, retail, or cashier roles preferred
Ability to work flexible schedules
Must be at least 16 years old

Job Duties

Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
Act as ambassador to the building, greeting guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action
Bid farewell to guests leaving, ensure everything was satisfactory and invite guests to return
Prepare for the shift by ensuring area is stocked with supplies such as menus, silverware, Power cards, gift cards etc
Review the cleanliness and organization of the front desk and host station
Ensure all menus are stocked and properly cleaned and maintained
Check for restocking of necessary supplies
Bring all areas up to standard
Discuss problem areas with manager
Conduct merchandise inventory during and after shift, if applicable
Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate
Notify manager of any guest that is perceived to be unhappy
Assist other team members as needed or as business dictates
Drive table turn timing by scouting open tables, bussing and cleaning tables as necessary
Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas
Manage flow from the front doors, efficiently helping guests with needs and directing as needed
Manage wait times and communicate information as needed to guests, team members, and managers
Deliver silverware as guests are seated
Make timely and accurate calculations of bill transactions
Greet and assist guests efficiently and with a smile while processing transactions
Be responsible for the reconciliation of any monies from their banks
Complete to go order transactions for guests and ensure accuracy
Sell merchandise from the front desk, if applicable
Be friendly and able to smile frequently
Communicate effectively with multiple guests while generating enthusiasm for Dave & Buster's
Be dressed in accordance with dress guidelines, looking neat, clean, and professional at all times
Demonstrate ability to read and communicate in English
Articulate clear greetings, requests for assistance, and farewells to guests
Be skilled at calmly responding to dissatisfied guests and calling issues to manager's attention
Must be at least 16 years of age