Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Great pay
overtime eligibility
Paid sick leave
Health Insurance
Dental Insurance
Life insurance
FREE Education assistance
Employee Discounts

Job Description

Maggiano's Little Italy is a renowned full-service Italian-American restaurant chain known for its authentic family recipes and vibrant dining experience. Each location is designed to reflect the history and character of its host city, offering guests a warm, inviting atmosphere reminiscent of pre-war Little Italy. With a commitment to quality and hospitality, Maggiano's provides a blend of high-energy dining rooms, elegant banquet facilities, and convenient carryout services, catering to a diverse clientele seeking an unforgettable meal and exceptional service. The company values its employees as part of an extended family, fostering a positive work environment where team members enjoy various... Show More

Job Requirements

  • Provide a minimum of 1-year full service restaurant experience or the equivalent
  • Possess accurate mathematic skills
  • Know menu and specials
  • Be familiar with restaurant layout including table numbers and station numbers
  • Meet personal schedule requirements punctually
  • Be warm, sincere, outgoing in personality
  • Stand for long periods of time while on duty
  • Move safely throughout all areas of the restaurant
  • Work amidst noise in confined crowded space
  • Move chairs, transport high chairs and/or booster seats to tables when necessary
  • Work nights, weekends and holidays

Job Qualifications

  • Minimum of 1-year full service restaurant experience or equivalent
  • Accurate mathematic skills
  • Knowledge of menu and specials
  • Familiarity with restaurant layout including table numbers and station numbers
  • Ability to communicate pleasantly and effectively with guests
  • Strong organizational and multitasking skills
  • Warm, sincere, and outgoing personality
  • Ability to work in a fast-paced, noisy, and crowded environment
  • Capability to stand for long periods and move safely throughout the restaurant
  • Flexibility to work nights, weekends, and holidays

Job Duties

  • Determine proper amount of reservations to be accepted for each shift according to standing operating procedure
  • Take all reservation calls and record necessary information
  • Confirm applicable reservations according to standing operating procedure
  • Seat the restaurant evenly and in an orderly manner so that the dining room looks well filled at all times and so that all servers have a fair share of the guests
  • Maintain an accurate head count of guests seated in each station
  • Fill out completely all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call
  • Check washrooms and coordinate with bus staff cleaning requirements
  • Ensure that host desk and waiting area are kept clean and organized throughout the shift
  • Sell and accurately account for gift certificate sales
  • Move tables as needed for larger or smaller parties
  • Relate to guests pleasantly and with good humor
  • Communicate effectively with guests
  • Accurately quote wait time within 5 minutes when on a wait
  • Efficiently assign tables appropriate for parties being seated
  • Accurately fill out and maintain host/hostess control sheet
  • Anticipate needs of scheduled special parties
  • Communicate seating needs to service, bus and other host staff
  • Cordially inform the guest about where to wait and how wait system works

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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