Host

Norfolk, VA, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Range $11.00 - $15.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Flexible Schedule

Job Description

Smithfield Station is a renowned restaurant that prides itself on delivering an exceptional dining and lodging experience to every guest. Known for its unique blend of superb cuisine, warm hospitality, and a comfortable setting, Smithfield Station has built a reputation as a favorite destination for locals and visitors alike. The establishment operates with a mission to provide the most enjoyable eating and sleeping experience possible through outstanding service, exquisite food, and engaging personalities in a cozy atmosphere. This commitment to excellence is evident in every aspect of their operation, from the quality of the dishes served to the attentiveness of... Show More

Job Requirements

Promote, work, and act in a manner consistent with the mission of Smithfield Station
warmly and graciously greet all guests and seat them at tables or in waiting areas
open the front door for guests entering or leaving the restaurant when possible
provide guests with menus and inform them of their server's name upon seating
record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
call out name and number of party when tables become available
speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
answer telephone calls and respond to inquiries or transfer calls
maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed
inspect dining and serving areas to ensure cleanliness and proper setup
inform guests of establishment specialties and features
receive and record guests' dining reservations
inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary
direct guests to coatrooms and waiting areas such as lounges
relay messages to servers and bussers as needed
thank guests as they leave and invite them to return
attend all scheduled employee meetings and offer suggestions for improvement
coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
fill in for fellow employees where needed to ensure guest service standards and efficient operations

Job Qualifications

Promote, work, and act in a manner consistent with the mission of Smithfield Station
maintain excellent communication skills
have a friendly and engaging personality
demonstrate strong multitasking and organizational abilities
exhibit a customer-oriented approach
have prior experience in a hospitality or customer service role is preferred but not required

Job Duties

Warmly and graciously greet all guests and seat them at tables or in waiting areas
open the front door for guests entering or leaving the restaurant when possible
provide guests with menus and inform them of their server's name upon seating
record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
call out name and number of party when tables become available
speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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