Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.00
Benefits
50% dining and carryout discount
40% retail wine discount
20% retail and private events discount
monthly complimentary wine tasting for two
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Telemedicine and wellness program
Company Matching 401(k) Retirement Savings Plan
flexible savings accounts for health and dependent care
Highly competitive pay
team member incentives and rewards
Pay Access before Pay Day
flexible schedules
Paid Time Off
Access to Team Member Relief Program
Employee Assistance Program providing mental health, legal and financial counseling
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk Winery & Restaurants is an iconic hospitality company inspired by the Napa Valley experience, offering a unique combination of an elegant tasting room, a polished casual restaurant, and a scratch kitchen. Famous for its award-winning wines, Cooper's Hawk has become a leader in the wine and dining industry, recognized as the Official Wines of the Screen Actors Guild Awards. The establishment prides itself on building community through the shared enjoyment of food and wine, hosting the world's largest wine club membership and continuously advancing the democratization of the good life. Their commitment to quality, innovation, and guest satisfaction... Show More
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 18 years of age
- ability to lift and carry up to 40 lbs
- ability to stand and walk up to 10 hours per shift
- ability to exert fast-paced mobility for periods of up to 6 hours
- ability to work flexible shifts and schedules including weekends and some holidays
- must be able to read, write and understand English
- ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in customer service or hospitality a plus
- strong communication and interpersonal skills
- ability to work collaboratively in a team environment
- passion for guest service and hospitality
- ability to multi-task and work calmly and effectively under pressure
- strong organizational skills
- willingness to learn about wine and culinary offerings
Job Duties
- Greet all guests with hospitality and friendliness
- execute professional and informed phone skills when answering guest calls and inquiries
- engage with guests and answer questions about food, wine and facilities in a friendly, helpful manner
- educate guests on Barrel Reserve wine while escorting to the table
- supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic
- manage special seating requests of guests consistent with table availability
- assist with duties of servers and service assistants as needed to maintain service effectiveness and efficiency
- complete necessary side work during non-busy hours
- maintain professional relationships and actively communicate with all managers and team members to ensure an exceptional guest experience
- follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
- maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
- perform other duties as assigned
Job Location
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