HOST

Metro Diner is a highly regarded restaurant known for its warm, welcoming service, familiar faces, and award-winning food. Situated in a dynamic foodservice environment, Metro Diner prides itself on providing simply delicious meals while maintaining an unparalleled commitment to 100% Guest Satisfaction. The culture at Metro Diner is not merely spoken about; it is actively lived and breathed by every team member every single day, making it a unique place to work and dine. This restaurant's reputation for quality hospitality and mouth-watering dishes has made it a preferred dining destination for many patrons seeking a friendly and enjoyable dining experience.

The role of Host at Metro Diner is a pivotal one, acting as a personal representation of the overall hospitality and quality the restaurant offers. A Host is the first point of contact for guests and is vital in generating a welcoming atmosphere that reflects the diner’s friendly culture. The primary responsibility involves greeting each guest with a genuine smile and prompt attention, ensuring every visitor feels valued and appreciated from the moment they step through the door. Equally important is the sincere thank you extended to guests upon departure and inviting them to return, thereby fostering guest loyalty and repeat visits.

Expectations of the Host extend beyond simple greeting duties; it encompasses managing the efficient seating of guests, accurately recording and updating waitlists, and maintaining an organized and attractive front of house appearance. Competency in calmly handling guest questions, concerns about wait times, and channeling communication effectively among team members using technology such as sound systems and headsets is essential. Moreover, being a collaborative team player who works smoothly with servers, expeditors, and bussers to ensure seamless operations and guest satisfaction is crucial to success in this role.

Metro Diner offers an environment with flexible schedules suited to diverse lifestyles, making it an excellent opportunity for those seeking work-life balance. Employees benefit from BOH shift meals, front-of-house meal discounts, and discounts extended to friends and family. After one year of service, employees become eligible for paid vacation and competitive benefits, including free telemedicine through First Stop Health, ensuring a comprehensive approach to employee wellness. Additionally, there is a generous referral bonus program offering $250 per successful referral with no limit, encouraging team growth. Employees also gain access to Perks at Work, with over 30,000 discounts on travel, fitness, auto, event tickets, and more, supporting a rewarding work experience. Metro Diner is also committed to providing long-term career growth, making it a place where staff can envision future professional development. Joining Metro Diner means becoming part of a great team that values and supports its people, creating an inviting atmosphere for both guests and team members alike.