Host

Berwyn, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $25.88

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional Development

flexible scheduling

Job Description

Maverick Hotels and Restaurants is a distinguished hospitality group known for delivering exceptional experiences that blend comfort, elegance, and top-tier service to travelers and guests alike. As a part of an industry that thrives on creating memorable moments, Maverick Hotels and Restaurants excels by fostering a culture of hospitality that is not only warm and nurturing but also innovative and attentive to the evolving needs of its clientele. This establishment serves as both a welcoming destination for travelers and a respected workplace known for cultivating team spirit and professional growth among its associates.

The role offered is th... Show More

Job Requirements

Must be a United States citizen or possess a valid work permit
must be able to read write and speak English
must be at least 21 years of age
must have excellent leadership skills
must be a positive example for staff
must be able to work well under pressure
must be able to accurately follow instructions both verbally and written
must be highly detailed orientated
must have excellent computer skills
must have strong working knowledge of Microsoft Office programs
must be able to work in a fast paced environment
must have excellent listening skills
must possess excellent communication skills
must be professional in appearance and demeanor
must always ensure a teamwork environment
must have the ability to deal effectively and interact well with guests and associates
must have the ability to resolve problems conflicts in a diplomatic and tactful manner
must have a passion for creating an exceptional experience for all guests

Job Qualifications

High school diploma GED or equivalent work experience
two or four year degree preferred
prior experience in hospitality preferred

Job Duties

Maintains a commitment to customer service and guest satisfaction
leads guest experience from arrival to departure
ensures physical atmosphere and cleanliness of where they are seating a guest including inspecting furniture fixtures and equipment
takes initiative to develop and execute solutions for guest requests
responsible for daily report of guest covers and feedback to leadership
enforces high standards of hygiene and sanitation within the department
tracks regular guest experiences traffic
assists with the development training and inspiration to fellow teammates
provides prompt follow-up to all guest concerns
empowers team to exceed service standards
instills a calm organized approach in all stressful situations
maintains a safe and pleasant work environment
ensures cleanliness and presentation of the restaurant
promotes high associate morale
answers guest phone calls and inquiries with care and understanding
takes a proactive approach to stressful moments
attends appropriate department meetings
resolves guest issues promptly and with great care and effectiveness
maintains a strong knowledge of hospitality trends especially food and beverage
provides general information for guests and understands the local attractions
offers warm and sincere welcome farewell for all guests including use of guest name and good eye contact
maintains an up to date working knowledge of all location amenities as well as any special events
interacts with fellow associates in a professional manner assisting other departments with necessary information
when assigned up sells to guests
always maintains a professional demeanor and attitude
maintains constant awareness of safety issues and reports all safety incidents
ensures proper handling cleaning and sanitation of equipment flatware glassware and plateware
follows through on lost and found procedures respecting guest property
maintains a professional appearance and follows dress code standards
remains alert courteous and helpful to guests and colleagues at all times

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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