Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $17.00
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Work Schedule

Rotating Shifts
Flexible
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Benefits

competitive pay
Flexible Hours
Extensive Training
Real Advancement Opportunities

Job Description

IHOP is a renowned restaurant chain that has been a staple in the community since 1958. Known for its inviting and family-friendly atmosphere, IHOP has become a go-to destination for breakfast, casual dining, and social gatherings. The restaurant prides itself on serving delicious meals with a side of warm hospitality, fostering moments where people can connect, relax, and enjoy quality time together. IHOP’s commitment to a positive dining experience is symbolized by their iconic smile logo, reflecting a culture centered on friendliness and consistently exceptional service.

The role of Host or Hostess at IHOP is integral to maintaining the welcoming environment that guests have come to expect. As the first point of contact for visitors, you will be responsible for greeting guests cheerfully and seating them promptly while accommodating any special needs to ensure everyone’s comfort. This full-time position, offering competitive pay between $15 and $17 per hour, involves managing reservations, waitlists during busy times, and handling various front-of-house duties including answering phones, processing To-Go orders, and interacting with guests to provide menu recommendations and exceptional customer service. The Host or Hostess also supports the overall flow of the restaurant by ensuring that guests are escorted with care, that the dining area remains tidy, and that communication with kitchen staff about orders is clear and efficient.

Job Requirements

  • No education required
  • must be able to lift 25-50 pounds
  • stand for up to 8 hours
  • occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists
  • able to handle money transactions responsibly
  • must be flexible and ready to work in shifts

Job Qualifications

  • Prior experience as a host is a plus
  • strong teamwork and communication skills
  • responsible handling of money transactions
  • ability to multitask and act quickly
  • flexibility and readiness to work in shifts
  • team player mentality

Job Duties

  • Greeting, seating, and escorting guests
  • opening door for guests arriving and departing
  • accommodating any special needs of guests, i.e., boosters, highchairs, disabilities
  • processing To-Go and Delivery Orders
  • managing wait list when the restaurant is busy
  • providing menu recommendations and additional information
  • upselling additional products when appropriate
  • taking orders using software, order slips, or by memorization
  • communicating order details to the kitchen staff
  • delivering food and beverages in a timely fashion to outside guests
  • delivering checks and collecting bill payments
  • cleaning and maintaining the appearance of the restaurant
  • providing exceptional customer experience

Job Criteria

Experience

No experience required


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