Host

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

flexible schedule

Employee Discounts

Opportunities for advancement

Team-oriented environment

Training and Development

supportive management

Dynamic workplace culture

Job Description

Boston's Restaurant and Sports Bar is a vibrant family-friendly dining and entertainment establishment known for its handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and a wide selection of local beers. As America's Sports Restaurant, Boston's brings together communities through the shared excitement of sports events and serves as a welcoming venue for a range of social occasions including birthdays, family reunions, coworker happy hours, and fundraisers. The atmosphere is designed to be lively yet comfortable, making it an ideal destination for both casual dining and spirited celebrations. Our brand embodies a commitment to quality food, excellent service, and a dynamic environment that appeals across generations and interests. Individuals joining Boston's Restaurant and Sports Bar become part of a team where collaboration and superior guest experiences are forefront priorities.

The Host position we are currently hiring for plays a crucial role in maintaining the high standards of service and hospitality that Boston's is known for. The host is the first point of contact for guests and is responsible for ensuring prompt, efficient, and friendly greeting and seating of guests. This role demands exceptional interpersonal skills, a warm and welcoming demeanor, and the ability to coordinate the traffic flow and cleanliness of the dining room effectively to enhance the overall guest experience. Beyond greeting guests, the host may also assist in team training, help manage take-out orders, handle cash and credit transactions responsibly, and uphold uniform and professional presentation standards. The host’s responsibilities extend to monitoring the responsible service of alcohol in compliance with licensing authorities and company policies. By maintaining a smooth seating rotation and ensuring guests feel attended to and appreciated, the host directly contributes to a friendly and organized dining environment. This role offers exposure to customer service operations in a fast-paced hospitality setting, providing opportunities for personal and professional growth within the Boston's franchise system. Prospective employees should note that employment is with the individual franchisee, independent business owners who set their own wages and benefits which may vary. This position is located in Spokane, WA, and prospective candidates must be eligible to work in the United States.

Job Requirements

Must be eligible to work in the United States
able to work flexible hours including evenings, weekends, and holidays
capable of standing and walking for extended periods
able to communicate effectively with guests and team members
maintain a professional appearance and uniform standards
able to handle cash and credit transactions responsibly
comply with all health, safety, and sanitation regulations
willing to assist with additional duties as required

Job Qualifications

High school diploma or equivalent
prior experience in a customer service or hospitality role preferred
strong communication and interpersonal skills
ability to multitask and remain organized in a fast-paced environment
basic math skills for handling transactions
knowledge of food safety and sanitation principles is an asset
positive attitude and team-oriented mindset
ability to work varied shifts including evenings, weekends, and holidays
familiarity with point of sale systems is a plus

Job Duties

Greet and seat guests promptly and courteously
coordinate dining room traffic flow and cleanliness
assist in training and development of new team members
manage take-out orders via phone or online ordering
handle cash and credit transactions accurately
ensure reservation, telephone, waiting list, and take-out procedures are followed
maintain professional appearance and comply with uniform standards
monitor responsible sale and service of alcohol and report concerns to management
maintain frequent guest contact and high visibility in the dining room
ensure guests are served per Boston's high standards and involve management when negative experiences arise
manage the smooth and even flow of the dining room
sincerely thank every guest for their patronage
maintain high food and beverage knowledge and ensure menu items meet Boston's standards
follow standard recipes and preparation methods
stay informed and assist with promotions
uphold health and safety standards including cleanliness and food safety practices
adhere to cleaning schedules and checklists to maintain a safe dining environment