Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $17.13
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Work Schedule

Flexible
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Benefits

Company parties
Employee Discounts
Opportunity for advancement
Parental leave
Training and Development

Job Description

IHOP, established in 1958, is a globally recognized restaurant brand known for its warm atmosphere and delicious breakfast offerings. The company prides itself on being a place where people gather to connect over meals, study, or enjoy time before and after events. This unique environment has fostered a culture centered around customer satisfaction and friendly service, highlighted by the famous smile that is part of the IHOP logo and customer experience. IHOP has evolved over the years while staying true to its roots of providing comforting, quality food and memorable experiences to guests. Their establishments serve a variety of menu items that cater to a wide range of tastes and preferences, making it a beloved destination for families, friends, and individuals.

The role offered by IHOP is integral to maintaining the quality and warmth synonymous with the brand. This position involves engaging directly with guests, ensuring they have a seamless and enjoyable dining experience from the moment they enter the restaurant until they leave. This includes greeting guests promptly, managing seating arrangements effectively, and maintaining continuous communication to handle any guest concerns or inquiries. Employees are expected to demonstrate excellent multitasking abilities by managing seating, taking orders, handling cash transactions responsibly, and ensuring the cleanliness and organization of the restaurant according to company standards. This role requires individuals who can work collaboratively within a team, uphold high standards of appearance and service, and contribute to a welcoming environment that encourages guests to return. Flexibility in working shifts and the ability to adapt quickly to a dynamic restaurant environment are essential.

This position offers an opportunity to be part of a well-established brand that values its employees and provides avenues for personal and professional growth. With benefits such as company parties, employee discounts, parental leave, and opportunities for advancement, IHOP aims to create a supportive and rewarding workplace. Training and development programs are also offered to ensure employees have the skills and knowledge to succeed in their roles and progress within the company. Working at IHOP not only involves performing duties related to guest service and restaurant maintenance but also becomes a platform for building interpersonal skills and developing a sense of pride in being part of a team dedicated to exceptional guest experiences.

Job Requirements

  • Must showcase teamwork and communication skills
  • Must be able to handle money transactions responsibly
  • Must be able to multitask and act quickly
  • Must be flexible and ready to work in shifts
  • Must maintain an active WA food handler permit
  • Must be a team player

Job Qualifications

  • Must showcase teamwork and communication skills
  • Must be able to handle money transactions responsibly
  • Must be able to multitask and act quickly
  • Must be flexible and ready to work in shifts
  • Must maintain an active WA food handler permit
  • Must be a team player

Job Duties

  • Develop and maintain professional functional working relationships with IHOP team members and guests
  • Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available
  • Rotate station seating to ensure the quality of guest service
  • Handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return
  • Answer the telephone, take messages, and take and complete all To Go orders
  • Handle cash in an accurate and responsible manner
  • Take register readings, make interim cash reports, count cash register receipts, and make frequent cash drops according to company cash-control policies
  • Maintain a waiting list as necessary
  • Check restrooms every 30 minutes to ensure proper stock levels and cleanliness
  • Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave as following IHOP SOP
  • Perform cleaning duties according to posted cleaning charts
  • Comply with IHOP uniform and appearance standards per IHOP SOP guidelines
  • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor

Job Criteria

Experience

No experience required


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