Job Overview
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
friendly work environment
Employee Discounts
flexible scheduling
Job Description
ROAM by San Chez is a vibrant and innovative restaurant located in the heart of Grand Rapids, Michigan. Known for its dynamic culinary approach, ROAM offers a unique dining experience characterized by its use of a charcoal-operated Josper oven, which adds a distinct, smoky flavor to its globally inspired dishes. The establishment prides itself on delivering high-volume excitement, much like the nearby DeVos Performance Hall, creating an energetic and welcoming atmosphere for both guests and staff. ROAM by San Chez is more than just a restaurant; it's a destination where guests can explore a variety of global flavors and enjoy meticulously crafted meals in a lively setting.
The role of the Host at ROAM by San Chez is a crucial entry point into this exciting world of culinary and hospitality excellence. Hosts are the first smiling faces that greet guests, setting the tone for their entire dining experience. This position requires an individual who thrives in a fast-paced, high-energy environment and enjoys working as part of a small but dynamic team. Responsibilities include managing the waitlist and seating charts efficiently, ensuring that guests are seated promptly and comfortably while maintaining accurate counts of the restaurant's guest flow. The Host acts as the vital link between guests and the service team, communicating guest preferences and special requests to servers and kitchen staff to ensure satisfaction.
Working as a Host at ROAM by San Chez is not just about seating guests; it involves multitasking under pressure, handling reservations and inquiries via phone, and assisting in maintaining the cleanliness and organization of the front-of-house area. Excellent communication skills, professionalism, and a positive, friendly attitude are essential traits for this role. The Host must be able to provide accurate wait time estimates, manage guest complaints with grace, and always seek solutions that enhance the overall guest experience. This position offers the opportunity to be part of a passionate team dedicated to delivering exceptional service and culinary artistry in one of Grand Rapids' most exciting dining venues.
The role of the Host at ROAM by San Chez is a crucial entry point into this exciting world of culinary and hospitality excellence. Hosts are the first smiling faces that greet guests, setting the tone for their entire dining experience. This position requires an individual who thrives in a fast-paced, high-energy environment and enjoys working as part of a small but dynamic team. Responsibilities include managing the waitlist and seating charts efficiently, ensuring that guests are seated promptly and comfortably while maintaining accurate counts of the restaurant's guest flow. The Host acts as the vital link between guests and the service team, communicating guest preferences and special requests to servers and kitchen staff to ensure satisfaction.
Working as a Host at ROAM by San Chez is not just about seating guests; it involves multitasking under pressure, handling reservations and inquiries via phone, and assisting in maintaining the cleanliness and organization of the front-of-house area. Excellent communication skills, professionalism, and a positive, friendly attitude are essential traits for this role. The Host must be able to provide accurate wait time estimates, manage guest complaints with grace, and always seek solutions that enhance the overall guest experience. This position offers the opportunity to be part of a passionate team dedicated to delivering exceptional service and culinary artistry in one of Grand Rapids' most exciting dining venues.
Job Requirements
- High school diploma or equivalent is preferred
- previous experience as a host or in a customer service role is preferred but not required
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency with reservation and seating software is a plus
- ability to handle high-pressure situations with grace and professionalism
- basic math skills for managing waitlists and reservations
- friendly, outgoing, and approachable demeanor
- professional appearance and attitude
- strong attention to detail
- ability to work flexible hours, including nights, weekends, and holidays
- reliability and punctuality
- ability to remain calm and courteous in a fast-paced environment
- ability to stand and walk for extended periods
- capability to occasionally lift up to 20 pounds
Job Qualifications
- Previous experience as a host or in a customer service role is preferred but not required
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency with reservation and seating software is a plus
- ability to handle high-pressure situations with grace and professionalism
- basic math skills for managing waitlists and reservations
Job Duties
- Greet guests as they enter and thank them as they leave
- manage the waitlist and seating chart efficiently
- escort guests to their tables and provide menus
- answer phone calls and handle reservations and inquiries
- communicate guest preferences and special requests to servers and kitchen staff
- assist with maintaining the cleanliness and organization of the front-of-house area
- monitor dining room activity to ensure smooth operations and guest satisfaction
- provide accurate wait time estimates to guests
- handle guest complaints or concerns with professionalism and seek assistance from management when necessary
Job Criteria
Experience
No experience required
Job Location
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