Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $15.16
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Meal Allowances

Job Description

The position is for a Host at a restaurant, a vital frontline role in the dining service industry that focuses on greeting and accommodating guests promptly and professionally. The establishment is a customer-oriented dining venue where exceptional guest service is paramount to creating a welcoming and enjoyable atmosphere. Hosts play a key part in establishing the restaurant's image and guest experience, often being the first point of contact for customers. This role is essential in ensuring smooth front-of-house operations, managing guest seating, wait lists, and phone inquiries efficiently, which requires both interpersonal and organizational skills. As a host, you will represent the restaurant’s brand and contribute to positive customer relations by providing information about the menu, promotions, and operating hours while supporting other front-of-house staff when necessary. Your responsibilities involve balancing multiple tasks such as handling takeout orders, managing transactions accurately, and promoting restaurant specials, which contributes to maximizing sales and enhancing customer satisfaction.

Working as a host requires stamina and a friendly disposition since it involves continuous walking, standing, and interaction with guests and team members. The role demands a capacity for multitasking in a fast-paced environment while maintaining a positive and inviting demeanor. Hosts must also assist with additional duties like maintaining the cleanliness of the dining area, restocking supplies, and supporting the overall operational flow. This position is well-suited for individuals who enjoy dynamic work settings, customer service, and being part of a vibrant team atmosphere. The restaurant likely offers structured training to ensure all hosts are well-prepared to meet the standards of service excellence. To qualify for this role, candidates must be at least 16 years old, which opens opportunities for entry-level workers or those seeking part-time employment. This can be an excellent starting point for people interested in hospitality careers or in gaining valuable work experience in a customer-facing role.

Job Requirements

  • Must be 16 years old
  • Ability to greet and seat customers promptly
  • Competency with cash register and POS system
  • Ability to handle money transactions accurately
  • Ability to work while standing and walking for 100% of the shift
  • Ability to lift up to 20 pounds
  • Completion of hourly position validations including reading training materials

Job Qualifications

  • Must be at least 16 years old
  • Ability to communicate clearly and effectively with guests and staff
  • Basic math skills for handling money transactions
  • Friendly and approachable demeanor
  • Capable of standing and walking for extended periods
  • Previous customer service experience preferred but not required

Job Duties

  • Greet and seat customers immediately within 1 minute in a systematic fashion
  • Answer the phone
  • Run a wait list
  • Take to go orders and perform correct money transactions up to twenty times during a scheduled shift
  • Suggestively sell and upsell
  • Promote store features and specials
  • Project a positive image always
  • Assist other FOH staff members as needed
  • Observe customers and respond to additional requests or complaints
  • Act as a resource for guests regarding the restaurant, promotions, specials, staff, menu, and hours of operation
  • Take out trash, stock supplies, check restrooms, bus tubs, refill ice, and wash glassware as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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