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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Paid training
Retirement Plan
Job Description
Smithfield Station is a renowned restaurant that prides itself on providing guests with an exceptional dining and lodging experience. Known for its warm hospitality, superb culinary offerings, and unique comfortable setting, Smithfield Station has become a beloved destination for both locals and travelers seeking quality food and a welcoming atmosphere. The establishment emphasizes creating memorable experiences for its patrons through outstanding service and a team of friendly, passionate staff members dedicated to meeting and exceeding guest expectations. At Smithfield Station, the mission centers on delivering the most enjoyable eating and sleeping experience possible through consistent excellence every day, right now.Show More
Job Requirements
- Promote and act in a manner consistent with Smithfield Station's mission
- warmly and graciously greet all guests and seat them appropriately
- open doors for guests when possible
- provide guests with menus and server information
- record guest names and party sizes and provide wait times
- assign appropriate tables considering server rotation
- call out guest names when tables are ready
- communicate with guests to ensure satisfaction
- answer telephone calls promptly
- maintain contact with kitchen, management, and serving staff
- inspect dining areas for cleanliness and setup
- inform guests of specialties and features
- receive and record reservations
- inspect and clean restrooms as necessary
- direct guests to coatrooms and lounges
- relay messages to servers and bussers
- thank guests on departure and invite return
- attend scheduled meetings and offer suggestions
- assist fellow employees to meet guest needs
- fill in for fellow employees to ensure service standards
- take and prepare to-go orders
- operate cash registers to accept payments
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- ability to manage multiple tasks efficiently
- friendly and approachable demeanor
- basic cash handling skills
- ability to work well in a team environment
- reliable and punctual
- problem-solving skills
Job Duties
- Provide friendly, responsive service
- warmly greet all guests and seat them appropriately
- manage efficient and timely seating arrangements
- answer phone calls and respond to inquiries
- take and accurately ring in to-go orders
- operate cash registers
- record guest names and party sizes and provide estimated wait times
- assign guests to suitable tables ensuring server rotation
- call out guest names and party numbers when tables become available
- communicate with guests to ensure satisfaction and respond to complaints
- maintain contact with kitchen staff, management, and serving staff
- inspect dining and serving areas for cleanliness and setup
- inform guests of specials and features
- receive and record dining reservations
- inspect and clean restrooms as needed
- direct guests to coatrooms and waiting areas
- relay messages to servers and bussers
- thank guests on departure and invite them to return
- attend employee meetings and suggest improvements
- coordinate with fellow employees to meet guests' needs
- fill in for fellow employees as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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