Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $11.00 - $15.50
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Work Schedule

Flexible
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Benefits

Flexible work schedules
employee discount
Referral bonuses
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Retirement Plan

Job Description

Red Robin Gourmet Burgers and Brews is a renowned full-service restaurant chain widely recognized for its vibrant atmosphere, unique hospitality, and top-quality gourmet burgers. Established with a vision to create an unforgettable dining experience, Red Robin prides itself on its focus on fresh ingredients, fun environments, and memorable moments for guests. The company embraces diversity and creates a sense of belonging for both guests and employees, fostering a culture that celebrates individuality and a passion for outstanding customer service. Known for its laid-back atmosphere and quirky vibe, Red Robin has successfully positioned itself as a favorite destination for casual dining, with a commitment to serving not just meals, but experiences filled with connection and generosity.

This position is for the role of Host, an essential member of the Front of House service team at Red Robin. Hosts serve as the first point of contact for guests, responsible for creating a welcoming and warm initial impression through friendly demeanor and professional interaction. They greet guests upon arrival, escort them to their tables, and manage reservations and waitlists efficiently, ensuring guests receive prompt and courteous service. This role requires exceptional customer service skills, a positive attitude, and the ability to thrive in a dynamic, fast-paced environment. The Host position at Red Robin is a great opportunity for those looking to join a high-volume restaurant with excellent career growth potential, as many managers have started in hourly roles. The role pays between $11.71 and $14.14 per hour, depends on experience and location, and is open for individuals aged 17 or older. Employees enjoy flexible scheduling to maintain a healthy work-life balance along with a range of benefits including health insurance, retirement plans, paid time off, and extra employee discounts. Red Robin values inclusivity and seeks enthusiastic individuals who are passionate about hospitality and eager to contribute to making each guest's experience enjoyable and memorable.

Job Requirements

  • Must be 17 or older
  • Availability to work flexible schedules including evenings, weekends, and holidays
  • Ability to stand for extended periods and move quickly when necessary
  • Strong customer service orientation
  • Basic math and computer literacy
  • Ability to handle customer interactions with patience and professionalism
  • Legal authorization to work in the country

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in customer service or hospitality roles preferred
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Positive attitude and friendly personality
  • Ability to work flexible schedules including weekends and holidays
  • Basic computer skills for managing reservations

Job Duties

  • Greet and welcome guests with a friendly demeanor
  • Escort guests to their tables promptly and courteously
  • Manage reservations and waitlists efficiently
  • Provide exceptional customer service to enhance guest experience
  • Maintain cleanliness and organization of the host station and front entrance area
  • Communicate effectively with servers and kitchen staff to ensure smooth flow of guests
  • Handle guest inquiries and resolve issues with professionalism

Job Criteria

Experience

No experience required


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