Job Overview

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Compensation

Hourly
Range $11.75 - $16.50
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Benefits

Health Insurance
Paid Time Off
employee discount
flexible schedule
Retirement Plan

Job Description

This job description pertains to a role within a vibrant restaurant environment dedicated to providing exceptional dining experiences. The establishment is likely a well-regarded restaurant known for its quality service and commitment to guest satisfaction. This restaurant prides itself on creating a welcoming atmosphere where guests feel valued and cared for from the moment they walk in the door. The culture within this restaurant emphasizes professionalism, attentiveness, and a strong connection with guests through personalized service.

The position offered is tailored for individuals enthusiastic about hospitality and capable of delivering high standards of guest service. This role is essential in ensuring guests enjoy memorable visits by focusing on friendliness, efficiency, and attention to detail. Employees will be responsible for numerous front-of-house duties, all aimed at enhancing the overall dining experience. Emphasis is placed on maintaining polished service areas, preparing silverware to hotel standards, and coordinating effectively with team members to deliver seamless service.

The ideal candidate will be tasked with welcoming and greeting guests warmly and enthusiastically, following established greetings scripts to maintain consistency and quality in customer interactions. They will need to be knowledgeable about the menu offerings, including specials, and be capable of providing genuine recommendations to guests. This detailed understanding of the menu helps in answering queries about food and beverage options, thereby enhancing the guests' dining choices.

Further responsibilities include assisting in daily operational tasks such as setting up tables, ensuring cleanliness, and conforming to grooming and punctuality standards as outlined by the management’s employee handbook. This role also requires reporting any guest concerns promptly to the restaurant manager to ensure quick resolution and maintain guest satisfaction. In addition, participating in side work duties at the start and end of shifts is necessary to uphold the high standards of the restaurant’s service station.

This position is ideal for someone who thrives in a dynamic restaurant environment and enjoys engaging with people. It’s suitable for individuals eager to develop their hospitality skills, work collaboratively with a team, and contribute positively to the restaurant’s atmosphere. The role requires stamina, given that employees will often be standing for prolonged periods and handling moderately heavy trays. This physical component underpins the need for candidates to be fit enough to thrive in a fast-paced setting.

Overall, this role offers an excellent opportunity for entry-level candidates seeking experience in the hospitality industry or for those looking to contribute to a high-quality dining environment. The employment type and salary details would typically be disclosed in the hiring process or job advertisement, focusing on competitive compensation reflecting the responsibilities and skill level required.

Job Requirements

  • Must be of at least 16 years of age
  • ability to learn point of sale system and basic guest service standards
  • must have a basic knowledge of dining room and service procedures and functions
  • possess basic math skills and have the ability to handle money and operate a point-of-sale system
  • be able to work in a standing position for long periods of time (up to 5 hours)
  • be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds

Job Qualifications

  • Must be of at least 16 years of age
  • ability to learn point of sale system and basic guest service standards
  • must have a basic knowledge of dining room and service procedures and functions
  • possess basic math skills and have the ability to handle money and operate a point-of-sale system
  • be able to work in a standing position for long periods of time (up to 5 hours)
  • be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds

Job Duties

  • Welcome and greet guests enthusiastically with a warm friendly smile in accordance with the script provided by management
  • make all our guests feel comfortable and let them know you are there to personally take care of them
  • comply with standard grooming and dress code policies expressed in the employee handbook
  • develop personal relationships with guests and ensure that they have a positive and memorable experience
  • polish and prepare silverware used in service
  • check tables for clean and proper set up before seating guest
  • conform to acceptable attendance and punctuality standards as expressed in the employee handbook
  • report all unsatisfactory customer experiences to restaurant manager
  • inform guests of specials and menu changes
  • learn the menu and all of its items so that you can make recommendations you genuinely feel your guests will enjoy
  • answer questions about our food, beverages and other restaurant functions and services
  • let your guests know about future events and promotions and encourage them to attend
  • perform side work at the start and end of each shift as required by service station assignment
  • maintain clean service areas
  • be ready and willing to assist fellow servers as situations arise
  • thank guests for their visit and invite them to return
  • be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Job Criteria

Experience

Entry Level (1-2 years)


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