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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.50 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Restaurant Discounts
Job Description
Bottleneck Management is a dynamic and rapidly growing company that operates vibrant, high-energy, and approachable restaurants located in some of the most exciting and dynamic neighborhoods and locations. With a deep-rooted commitment to genuine hospitality and creating memorable dining experiences, Bottleneck Management has evolved into a hospitality juggernaut while maintaining its core values. The company prides itself on cultivating a culture centered around understanding, support, empowerment, and enjoyment, which makes it a desirable place to work for those who value teamwork, positivity, and excellent guest service. Known for its vibrant atmosphere and crowd-pleasing dining establishments, Bottleneck Management focuses heavily on... Show More
Job Requirements
- Outstanding interpersonal skills
- Outgoing, polite and patient
- Excellent communication skills
- Satisfaction focused
- Ability to work a varied schedule, including nights and weekends
Job Qualifications
- Must be at least 18 years old
- At least 6 months of restaurant or customer service experience preferred
- Ability to work collaboratively in a fast-paced work environment
- Ability to create memorable guest experiences
- Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service
- Ability to work a varied schedule, including nights and weekends
- Good judgment skills and adaptive attitude
- Must be upbeat, outgoing, and positive
- Ability to stand/walk and stay focused and alert for extended periods of time
- Ability to effectively communicate on the telephone
- Ability to lift up to 35 lbs
- Ability to maintain a warm, hospitable demeanor in a busy environment
Job Duties
- Genuine commitment to the Bottleneck culture
- be a team player
- Ensure that the overall guest experience exceeds expectations, including greeting guests with warmth and anticipating their needs
- Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience, respect, and courtesy
- Follow all steps of service
- Assist with clearing, cleaning, and resetting tables
- Check and maintain restrooms
- Comply with all safety and sanitation (including handwashing) guidelines and procedures
- Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines
- Support To-Go orders as needed
- Other duties will be assigned as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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