Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Employee stock purchase plan
Employee assistance program
Health Insurance
401(k) matching

Job Description

Cracker Barrel Old Country Store is a cherished American dining and retail establishment that has been serving guests since 1969. Known for its comforting Southern cuisine, inviting atmosphere, and unique retail offerings, Cracker Barrel blends the charm of a traditional country store with the warmth of a friendly restaurant. With more than 70,000 dedicated team members nationwide, Cracker Barrel prides itself on creating memorable moments filled with good food, genuine hospitality, and a sense of belonging for every guest who walks through its doors. The company values its roots and fosters a culture where employees and guests alike can reconnect, feel at home, and enjoy the company of others in a welcoming environment.

The role of Host at Cracker Barrel is an essential position that sets the tone for a guest’s entire dining experience. As the first point of contact, Hosts are responsible for welcoming guests warmly, managing the flow of the dining room, and ensuring each table is prepared and ready for new arrivals. This position is ideal for individuals who thrive in a team-oriented setting, enjoy providing exceptional customer service, and possess a positive and approachable demeanor. No previous restaurant experience is necessary as Cracker Barrel provides comprehensive training through its industry-leading PAR training program. Hosts play a vital role in making guests feel valued and comfortable from the moment they enter the restaurant.

This full and part-time employment opportunity offers competitive pay with weekly wages and access to same-day pay. Cracker Barrel also supports its employees with benefits starting from day one including health insurance eligibility, paid vacation time, and an employee assistance program (EAP). Additionally, employees have access to growth and development opportunities, including a 401k plan with company matching contributions after 90 days and an Employee Stock Purchase Program. The restaurant fosters a culture of belonging through onboarding, training, recognition programs, and employee events that strengthen teamwork and camaraderie.

Employees enjoy exclusive perks such as a 35% discount on Cracker Barrel food and retail items and unique discount programs covering home, travel, and telecommunications services. Cracker Barrel emphasizes a supportive work environment where team members feel appreciated and empowered to thrive both personally and professionally. This role is more than just a job; it is an opportunity to become part of a storied American brand that values hard work, kindness, and shared success. The company is an equal opportunity employer committed to diversity and inclusion, ensuring a welcoming place for all employees regardless of background.

In summary, joining Cracker Barrel as a Host means joining a community where your contributions impact guest experiences every day. It offers a chance to develop valuable customer service skills, grow within a respected company, and enjoy a comprehensive benefits package designed to support your overall well-being and career aspirations.

Job Requirements

  • High school diploma or equivalent
  • Ability to provide friendly customer service
  • Effective communication skills
  • Capacity to handle multiple tasks simultaneously
  • Ability to stand for extended periods
  • Flexibility to work various shifts including weekends and holidays
  • Eligibility to work legally in the country

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in customer service or hospitality is a plus but not required
  • Strong interpersonal and communication skills
  • Ability to stay composed and efficient in a fast-paced environment
  • Positive attitude with a team-oriented mindset
  • Basic computer skills and ability to manage waitlists electronically
  • Willingness to learn and adapt in a dynamic restaurant setting

Job Duties

  • Greet guests warmly and invite them into the restaurant
  • Manage the waitlist and update guests with a friendly attitude
  • Ensure dining room tables are clean and ready for new guests
  • Maintain the flow of the dining room to provide a smooth guest experience
  • Support team members by communicating effectively and assisting as needed
  • Handle guest inquiries or concerns with professionalism
  • Assist in training new hosts and staff as necessary

Job Criteria

Experience

No experience required


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