Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.25 - $18.50
Work Schedule
Standard Hours
Benefits
Competitive wages
Benefits packages
Career advancement opportunities
Positive work environment
Team culture
employee recognition programs
Job Description
Margaritaville and Landshark is a vibrant and inviting hospitality establishment that brings together people from various backgrounds to create a unique paradise experience. Known for its warm atmosphere and friendly environment, Margaritaville and Landshark is a leading destination for guests seeking relaxation, fun, and exceptional service. The company prides itself on delivering a memorable escapism experience to all visitors by fostering an exciting employment environment where team members are encouraged to exceed expectations daily. Positioned as one of the top employers in the hospitality sector, Margaritaville and Landshark offer competitive wages, comprehensive benefits packages, and numerous opportunities for career advancement, making it a highly sought-after workplace. Impressively, 90 percent of team members express high job satisfaction, stating "I Love My Job," and 92 percent feel proud to be part of the Margaritaville and Landshark family.
The current role available is that of a Guest Service Host, a key position responsible for managing the initial and final interactions with guests to ensure an outstanding customer experience. This role combines elements of guest relations, traffic control, and maintenance of guest areas, perfect for individuals who are energetic, professional, and passionate about hospitality. With a competitive pay range of $15.00 to $17.00 per hour, this position offers both financial rewards and the opportunity to develop professionally within a supportive team atmosphere.
As a Guest Service Host at Margaritaville and Landshark, you will be the friendly face that welcomes guests, checks identification if necessary, and coordinates the flow of traffic within the restaurant. You will be responsible for maintaining guest areas, including cleanliness and supply stocking, to ensure a pleasant environment. Your duties will include greeting guests in a warm, professional manner, providing information and engaging with guests while they wait, accommodating special requests, and ensuring efficient seating through the use of table management systems. This role demands solid communication skills as you'll interact with guests, co-workers, and management regularly, and requires a deep knowledge of the establishment's products and happenings to enhance guest satisfaction.
Additionally, you will play a crucial role in managing guest wait times, distributing paging devices, and directing guests to appropriate holding or waiting areas. Maintaining order within the food service area and keeping the host stand organized with stocked supplies are essential tasks. The position also includes answering telephone inquiries, keeping the venue clean and free of litter, monitoring restroom supplies, and adhering to all company policies including responsible alcohol service and safety protocols. Team members are expected to approach their duties with a sense of urgency and professionalism, contributing to the overall positive experience Margaritaville and Landshark are known for. This role is a fantastic opportunity for those looking to grow their careers in the hospitality industry while being part of a team that values enthusiasm, professionalism, and guest satisfaction.
The current role available is that of a Guest Service Host, a key position responsible for managing the initial and final interactions with guests to ensure an outstanding customer experience. This role combines elements of guest relations, traffic control, and maintenance of guest areas, perfect for individuals who are energetic, professional, and passionate about hospitality. With a competitive pay range of $15.00 to $17.00 per hour, this position offers both financial rewards and the opportunity to develop professionally within a supportive team atmosphere.
As a Guest Service Host at Margaritaville and Landshark, you will be the friendly face that welcomes guests, checks identification if necessary, and coordinates the flow of traffic within the restaurant. You will be responsible for maintaining guest areas, including cleanliness and supply stocking, to ensure a pleasant environment. Your duties will include greeting guests in a warm, professional manner, providing information and engaging with guests while they wait, accommodating special requests, and ensuring efficient seating through the use of table management systems. This role demands solid communication skills as you'll interact with guests, co-workers, and management regularly, and requires a deep knowledge of the establishment's products and happenings to enhance guest satisfaction.
Additionally, you will play a crucial role in managing guest wait times, distributing paging devices, and directing guests to appropriate holding or waiting areas. Maintaining order within the food service area and keeping the host stand organized with stocked supplies are essential tasks. The position also includes answering telephone inquiries, keeping the venue clean and free of litter, monitoring restroom supplies, and adhering to all company policies including responsible alcohol service and safety protocols. Team members are expected to approach their duties with a sense of urgency and professionalism, contributing to the overall positive experience Margaritaville and Landshark are known for. This role is a fantastic opportunity for those looking to grow their careers in the hospitality industry while being part of a team that values enthusiasm, professionalism, and guest satisfaction.
Job Requirements
- One year in a guest service position preferred
- previous experience in a food and beverage environment helpful
- or equivalent combination of education and experience
Job Qualifications
- One year in a guest service position preferred
- previous experience in a food and beverage environment helpful
- or equivalent combination of education and experience
Job Duties
- Handles initial and final contact with all guests
- greets guests in a positive, professional, and welcoming manner and thanks them as they leave
- provides information and conversation while guests are waiting and being seated
- accommodates guests with special requests
- maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment
- quotes accurate wait times, distributes paging devices if applicable, and maintains time efficient list
- directs guests to proper holding/waiting area
- coordinates orderly movement of guests within the food service area with utilization of a table management system
- knows table numbers, seating floor plans, and server/busser assignments
- communicates effectively with all guests, co-workers and management
- maintains organization of host stand and keeps supplies stocked
- answers telephone calls and related questions
- maintains cleanliness around front facade of the building and guest restrooms
- keeps venue clean and free of litter at all times
- monitors and stocks restroom supplies
- maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests
- establishes rapport with all guests through name recognition
- performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency
- adheres to responsible alcohol service established by company policy
- understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management
- adheres to all company policies and procedures as established in the Staff Member Handbook
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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