Host

South Bend, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Benefits

competitive compensation

Welcoming team environment

opportunities for growth

training provided

inclusive workplace

Community impact focus

Supportive culture

Job Description

Cunningham Restaurant Group (CRG), founded in 1997 by Mike Cunningham, is a prominent and expanding restaurant group that originated in Brownsburg, Indiana. Over the years, CRG has grown into a recognized name within the hospitality industry, comprising forty restaurants under eighteen unique concepts spread across the tri-state area. Known for its commitment to community impact and continuous innovation, CRG blends steady growth with a passion for crafting exceptional dining experiences that resonate with guests and local communities alike.

As an organization, CRG values a culture rooted in connection, honesty, ownership, respect, fairness, kindness, and opportunity. They champion diversity and equa... Show More

Job Requirements

Ability to stand, walk, and move around the restaurant for extended periods
Occasionally lift and carry items up to 20 pounds
Flexibility to work evenings, weekends, and holidays

Job Qualifications

Excellent customer service and communication skills
Friendly and outgoing personality with a positive attitude
Strong organizational and multitasking abilities
Ability to remain calm and professional in high-pressure situations
Familiarity with reservation systems or software is a plus
Previous host/hostess experience is preferred but not required
training will be provided

Job Duties

Welcome guests with a friendly and positive attitude as they arrive at the restaurant
Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait
Escort guests to their tables, presenting menus, and providing any necessary assistance
Seat guests according to seating charts and server rotation, optimizing table turnover
Take and confirm reservations over the phone or through the restaurant's reservation system
Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately
Communicate special requests and guest preferences to servers and kitchen staff
Provide guests with information about the restaurant, including menu items, daily specials, and promotions
Assist guests with coat check, if applicable
Handle guest inquiries, concerns, or special requests with professionalism and attentiveness
Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service
Relay any important guest information to the appropriate team members
Coordinate with servers to manage guest flow and ensure a smooth dining experience
Keep track of waiting guests and notify them when their tables are ready
Communicate waitlist status and estimated wait times to waiting guests
Keep the host/hostess stand and waiting area clean, organized, and well-stocked
Ensure menus, promotional materials, and other items are in good condition and readily available

Job Criteria

Experience

No experience required

Job Location

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