Job Overview
Compensation
Hourly
Range $11.50 - $16.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
opportunities for growth
flexible scheduling
supportive work environment
Job Description
Phelan Family Brands is a family owned and locally operated restaurant group dedicated to providing an exceptional dining experience through warm hospitality and superior service. With a commitment to creating a positive work environment and opportunities for growth, Phelan Family Brands fosters a supportive culture where team members are valued and empowered to succeed and advance within the company. This restaurant group prides itself in maintaining a welcoming atmosphere for both guests and employees alike by focusing on community, teamwork, and quality service standards. As a family-owned business, Phelan Family Brands brings a unique blend of personal touch and professional excellence to the hospitality industry, making it a sought-after employer for individuals passionate about hospitality and guest satisfaction.
We are currently seeking enthusiastic and dedicated hosts and hostesses to join our team. In this vital role, the primary responsibility is to warmly welcome and seat guests while providing hands-on service throughout the entire dining experience. The host or hostess acts as the face of the restaurant, ensuring guests feel valued and comfortable from the moment they enter until they leave. This includes managing waiting guests effectively, maintaining an organized host stand, supporting servers and bussers, and contributing to a smooth flow of operations in the dining room. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. Working as a host or hostess with Phelan Family Brands offers ample opportunities to develop interpersonal skills, engage with diverse customers, and grow within a vibrant culinary company. This position is essential in building guest loyalty and enhancing the overall dining experience by providing attentive and personalized service to every guest. We welcome applicants who are eager to join a team-oriented culture that values dedication, responsibility, and a passion for hospitality.
We are currently seeking enthusiastic and dedicated hosts and hostesses to join our team. In this vital role, the primary responsibility is to warmly welcome and seat guests while providing hands-on service throughout the entire dining experience. The host or hostess acts as the face of the restaurant, ensuring guests feel valued and comfortable from the moment they enter until they leave. This includes managing waiting guests effectively, maintaining an organized host stand, supporting servers and bussers, and contributing to a smooth flow of operations in the dining room. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. Working as a host or hostess with Phelan Family Brands offers ample opportunities to develop interpersonal skills, engage with diverse customers, and grow within a vibrant culinary company. This position is essential in building guest loyalty and enhancing the overall dining experience by providing attentive and personalized service to every guest. We welcome applicants who are eager to join a team-oriented culture that values dedication, responsibility, and a passion for hospitality.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- excellent communication skills
- ability to multitask in busy settings
- friendly and outgoing personality
- basic knowledge of point-of-sale or electronic systems helpful
- availability to work flexible hours including evenings, weekends, and holidays
- ability to stand for long periods
Job Qualifications
- High school diploma or equivalent
- previous experience in a customer service or hospitality role preferred
- excellent communication and interpersonal skills
- ability to multitask and handle a fast-paced environment
- friendly and approachable demeanor
- basic computer skills for electronic seating systems
- strong attention to detail
- ability to work as part of a team
- flexibility to work various shifts including weekends and holidays
Job Duties
- Warmly greets and seats guests
- creates regulars by interacting with guests throughout their dining experience
- takes guest information and provides accurate wait quote when tables are unavailable
- interacts with waiting guests including children to ensure a pleasant wait
- provides alternatives to waiting areas like benches or bar seating
- runs the electronic seating system to maintain server rotation
- presents menus and informs guests of specials
- introduces the server by name
- informs servers when they are sat
- communicates with managers about business fluctuations
- observes tables and tracks clean, dirty, and occupied tables
- pre-bus and bus tables as needed
- informs bussers of dirty tables
- takes drink or appetizer orders as needed
- maintains filled water and tea pitchers
- regularly tours the restaurant for guest interaction and refills
- attends to guest needs missed by servers
- cleans, organizes, and stocks menus at the host stand
- maintains an adequate supply of kid's menus and crayons
- answers phone and menu or restaurant questions
- takes and fills to-go orders if applicable
- directs to-go guests
- maintains clean restrooms checking every fifteen minutes
- sweeps front area frequently
- creates a friendly and inviting welcome to job applicants
- maintains hiring paperwork supply at host area
- ensures management awareness of waiting applicants
- holds the door and thanks guests upon departure
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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